Experience

TRX, a Concur Company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Production Support Developer

  • Feb 2010 - Present



TRX, a Concur Company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Client Intregration Manager

  • 2005 - 2009



Document Processing Services

• Manager

  • Apr 2005 - Jul 2008

  Defined strategy to develop, execute, and manage distribution of a back-office travel fulfillment company. Communicated with a multitude of clients, management teams, vendors, and internal departments to coordinate overall distribution effort in accordance with corporate goals. Planned and carried out productivity and efficiency research and analysis. Understood, complied with, and executed HR guidelines. Responsible for general managerial duties, such as: interviewing and hiring employees, maintaining departmental moral and atmosphere, performance appraisals, and developing and implementing ways to improve processes and procedures. Also included were the responsibilities of authorizing employee vacation time, directing and creating shift schedules, and training team members. Strategic Business Results: Increased billable processes by more than 39%. By implementing a system of cross-training and shift alterations, increased efficiency by 51%. Consistently met client service level agreements each month to maintain perfect 100%



America West Airlines

• Airlines and Aviation
• 1 - 100 Employee

• Operations / Customer Service Agent

  • Mar 2004 - Apr 2005

  Maintained communication between airport personnel and the flight crew. Managed a safe and efficient unloading and loading of bags for the ground crew and passengers for the gate team, and ensured the accuracy of fueling the aircraft. Greeted and assisted customers in all aspects of their travel needs. Strategic Business Results: Successfully facilitated and coordinate the arrival and departure of airline flights. Calculated weight and balance of luggage, passengers, and miscellaneous items for the aircraft to ensure safety in accordance with FAA guidelines.



Alaska Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service / Ramp Agent

  • Mar 2000 - Jul 2002

  Maintained customer support for passengers at the ticket counter, airport gate, and over the phone. Worked in a team that was responsible for security screening in accordance with FAA regulations. Maintained and organized all freight, mail and luggage received and delivered, as well as, all items shipped and stored. Maintained customer support for passengers at the ticket counter, airport gate, and over the phone. Worked in a team that was responsible for security screening in accordance with FAA regulations. Maintained and organized all freight, mail and luggage received and delivered, as well as, all items shipped and stored.



Blazer / Miss Taylor / Webbslinger

• Commercial Fisherman

  • Mar 1998 - Dec 1999