Experience

AddSecure Smart Transport

• Sweden
• Software Development
• 1 - 100 Employee

• Field Hardware Engineer

  • May 2019 - Present



Verizon Connect

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Hardware Solutions Engineer

  • Nov 2015 - Mar 2019

  I have been in this current role for just over 3 years. My position, (Hardware Solutions Engineer) was an opportunity that came out of the blue, however it gave me a lot of freedom to improve areas within the EMEA region Inc. Customer Account Management from a technical aspect. This includes hardware and firmware issues, Customer technical support both by phone and in person, Proof of Concept (POC) programs and delivering training to both equipment installers and Customer users. My role is field, office and remote based. I have had a great deal of success coordinating, System development teams (in USA and New Zealand), with Customers’ needs, in the EMEA region. I am able enhance Customers perceptions & capabilities to get the maximum out of the product. My responsibilities are testing hardware and operating systems, designing cables and influencing product change. I’ve worked with platform development teams to introduce improved functionality into an already very capable platform and have worked very closely with the EMEA Support teams to bring about a positive outcome to Customer issues. I have simplified complicated installs processes, by authoring install guides and designing wiring harnesses, delivered onsite training with both Customers and product installers. Together with Sales Engineering teams, I’ve progressed Proof of Concept elements, by introducing Customer and fleet surveys, installing equipment and running the POC test period of usually 2 weeks to a month. Show less



Gi Group

• Italy
• Staffing and Recruiting
• 700 & Above Employee

• Aftersales Parts Quality Engineer (Roll-Royce Motor Cars Goodwood) The Home of Rolls-Royce

  • Oct 2012 - Nov 2015

  Still the same job as when at Formel D, I had to changed contract employer as the position became more permanent. Responsible for spotting and monitoring quality trends/issues for Phantom,Ghost & Wraith Models. Data analysis of Warranty and Dealer systems to determine severity of issues. Initial parts analysis leadng to case building using quality management systems, before cases are sent to Engineering for Counter Measure. Liasing with Dealer Tech Support, Manufacturing line, Parts Development, Customer Services, Engineering department and Fleet/Press Workshop. Show less



Formel D

• Rolls Royce Motor Cars, Goodwood. West Sussex.

• Parts Quality Engineer

  • Oct 2012 - Dec 2013

  Responsible for spotting and monitoring quality trends/issues for Phantom,Ghost & Wraith Models. Data analysis of Warranty and Dealer systems to determine severity of issues. Initial parts analysis leadng to case building using quality management systems, before cases are sent to Engineering for Counter Measure. Liasing with Dealer Tech Support, Manufacturing line, Parts Development, Customer Services, Engineering department and Fleet/Press Workshop. Responsible for spotting and monitoring quality trends/issues for Phantom,Ghost & Wraith Models. Data analysis of Warranty and Dealer systems to determine severity of issues. Initial parts analysis leadng to case building using quality management systems, before cases are sent to Engineering for Counter Measure. Liasing with Dealer Tech Support, Manufacturing line, Parts Development, Customer Services, Engineering department and Fleet/Press Workshop.



Azure Dynamics

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Product Support Manager (Transit Connect Electric)

  • Mar 2011 - Aug 2012

  Responsible for European Technical Support. European Warranty Transit Connect Electric (TCE). TCE Tecnical Training (Europe). Managing European Roadside Assitance Contracts. European Parts Supply and Logistics. Responsible for European Technical Support. European Warranty Transit Connect Electric (TCE). TCE Tecnical Training (Europe). Managing European Roadside Assitance Contracts. European Parts Supply and Logistics.



Isuzu Truck UK LTD

• Regional Service Manager

  • Aug 2005 - Mar 2011

  Aftersales Support for South, South Wales & Channel Islands Dealer Network. Both Technical and Customer Support. Responsible for carrying out Dearer standards inspections on a yearly basis. Main contact for Master technicians to resolve technical issues. CARE program champion for the region resolving all Customer CARE issues. Aftersales Support for South, South Wales & Channel Islands Dealer Network. Both Technical and Customer Support. Responsible for carrying out Dearer standards inspections on a yearly basis. Main contact for Master technicians to resolve technical issues. CARE program champion for the region resolving all Customer CARE issues.



Isuzu Europe

• European Aftersales Engineer

  • Sep 2004 - May 2005

  Support off road product that used an Isuzu Power Unit. Accounts included JCB, Fiat Kobelco, Terex. Also included boats and generators that used Isuzu product. Support off road product that used an Isuzu Power Unit. Accounts included JCB, Fiat Kobelco, Terex. Also included boats and generators that used Isuzu product.



Honda UK Ltd

• Slough, United Kingdom

• Dealer Technical Support Engineer

  • Jan 2000 - Aug 2004

  Technical help desk advising and assiting with dificult vehicle diagnosis Technical help desk advising and assiting with dificult vehicle diagnosis



The Automobile Association

• Berkshire & Surrey

• Patrol

  • Mar 1989 - Jan 2000

  Roadside Patrol, diagnosing breakdown situations then later on joined AA External Training, placed at Honda UK Ltd. Roadside Patrol, diagnosing breakdown situations then later on joined AA External Training, placed at Honda UK Ltd.



Berks & Bucks Bus Company

• Bracknell Garage

• Route Driver

  • Mar 1987 - Mar 1989

  Started as a mini bus driver, holding a PSV3 licence, then progressed to a PSV class1 licence for main road work then onto London Link Express Started as a mini bus driver, holding a PSV3 licence, then progressed to a PSV class1 licence for main road work then onto London Link Express