Experience

SHOEBOX Ltd.

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Sales Operations Specialist

  • Mar 2019 - Present

  Ottawa, Ontario, Canada



Entrust

• United States
• Software Development
• 700 & Above Employee

• Account Specialist

  • Apr 2016 - Mar 2019

  Ottawa, Canada Area - Supports an international group of sales representatives in fulfilling customer requests and resolving customer account issues to ensure customer satisfaction - Processes customer purchase orders using Oracle E-Business Suite to invoice customer and to track financial performance of the company - Fulfills customer orders by adding inventory to customer’s cloud-based account and placing shipment orders for physical products - Reviews customer agreements to ensure customer receives… Show more - Supports an international group of sales representatives in fulfilling customer requests and resolving customer account issues to ensure customer satisfaction - Processes customer purchase orders using Oracle E-Business Suite to invoice customer and to track financial performance of the company - Fulfills customer orders by adding inventory to customer’s cloud-based account and placing shipment orders for physical products - Reviews customer agreements to ensure customer receives correct product entitlements and support levels - Reconcile orders between Oracle and Salesforce databases to ensure data integrity for reporting - Performs User Acceptance Testing to ensure systems satisfy business needs - Works with project teams to integrate customer managed accounts with customer billing accounts to increase financial reporting accuracy - Generate ad-hoc reporting from Oracle and Salesforce for sales and finance teams on customer purchase history, committed sales deals, departmental performance etc. - Provides training for new domestic and international team members to build their knowledge of our organization and integrate them to our team - Maintains departmental process and training documents and develops new process documents for new product lines and processes - Provides training to new sales reps on departmental processes to ensure smooth and efficient order processing

• Verification Specialist

  • Sep 2015 - Apr 2016

  Ottawa, Canada Area - Researched, gathered and verified the correctness and authenticity of the information collected for new orders, account modifications and account audits - Resolved customer issues by interpreting problems and recommending resolutions - Recommended process improvement and efficiencies to enhance operational effectiveness and improving customer satisfaction - Self-managed own workload to ensure customer requests were completed within prescribed service level timelines