Senior Practitioner (Data and Application Architecture)

• Jun 2022 - Present

Senior Business System Analyst

• Apr 2015 - Jun 2022

Designed and developed major product enhancements for systems used by four of the 'big six' UK energy companies. Although primarily software developers, we often act as subject matter experts and provide guidance regarding industry and regulatory change.- Identification and delivery of product requirements to support wholesale energy invoice validation- Extensive test (system, performance and UAT) preparation and execution Designed and developed major product enhancements for systems used by four of the 'big six' UK energy companies. Although primarily software developers, we often act as subject matter experts and provide guidance regarding industry and regulatory change.- Identification and delivery of product requirements to support wholesale energy invoice validation- Extensive test (system, performance and UAT) preparation and execution

System Technology Manager

• Feb 2012 - Apr 2015

Led a team of developers and analysts to develop, deploy and support robotic process automation (RPA) solutions for sales and service agents across the organisation. - Automation of desktop applications to reduce call handling times for common and repetitive tasks- Automation of back of house operations including order provisioning, billing and credit

Senior Business Analyst

• Oct 2009 - Feb 2012

As a key member of the Telstra Business team, I ensured that billing projects delivered complimentary functionality in line with the overall billing strategy for the small business segment. - Curated and refined requirements across billing projects including a new business specific invoice and online bill module- Collected and modelled data for business case development

Consultant

• Jul 2008 - Oct 2009

As a Consultant working with a large multinational, I drove the development of a marketing reporting tool to help the client better understand customer product holdings and cross sale opportunities. - Elicited and documented business/functional requirements - Established robust and repeatable system test cases As a Consultant working with a large multinational, I drove the development of a marketing reporting tool to help the client better understand customer product holdings and cross sale opportunities. - Elicited and documented business/functional requirements - Established robust and repeatable system test cases

Business System Analyst

• Sep 2004 - May 2008

Starting on the Tesco IT Graduate programme, I performed Development, Business Analyst and Project Management roles on multiple projects in Finance and Management Information Systems.- Gathered, documented and analysed business requirements from internal and external users- Planned projects and led development teams to meet deadline and budget constraints using a combination of Prince2 and internal project management methodologies- Developed Oracle PL/SQL packages and ETL components to move and transform sales and product data- Implemented major system improvements within one of Europe's largest data warehouses (Teradata)

System Analyst

• Sep 2003 - Sep 2004