Andrew Esters

Information Systems Operations & Security Manager at Boyd Company
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Contact Information
us****@****om
(386) 825-5501
Location
Louisville, Kentucky, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency
Skills

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Bio

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Credentials

  • ITIL Foundation Level
    AXELOS Global Best Practice
    Aug, 2019
    - Nov, 2024
  • Microsoft Certified: Identity and Access Administrator Associate
    Microsoft
    Feb, 2022
    - Nov, 2024

Experience

  • Boyd Company
    • United States
    • Construction
    • 100 - 200 Employee
    • Information Systems Operations & Security Manager
      • Oct 2022 - Present

      Manage operations for Help Desk, Network/Telecommunications, Cloud, and Cybersecurity at Boyd CAT.

    • Manager Help Desk
      • Mar 2018 - Oct 2022

      Manage all IT Help Desk operations at Boyd Company. Main responsibilities consist of maintaining ITSM software and ACD phone system, tracking ticket/phone KPIs, and overseeing Help Desk staff. Other duties include administering Office 365/Azure AD/Exchange Online, designing Identity and Access Management processes, and leading incident response. I find the most enjoyable part of my job is having the opportunity to improve and automate our processes using tools like PowerShell, Perl, and ITSM software escalations. Show less

    • System Administrator
      • Sep 2013 - Mar 2018

      Provide technical support and administration for the client and server (physical and virtual) environments.Monitor backup jobs and manually replace backup tapes on a predetermined schedule.Conduct and assist in asset replacement roll-outs (desktops, laptops, printers, etc.) for all Whayne Supply and Walker Machinery locations throughout Kentucky, Indiana, West Virginia, and Ohio.

    • Help Desk Support Specialist
      • Nov 2010 - Sep 2013

      Provided Tier 1 technical support for Boyd Company employees. Duties included maintaining ACD phone system availability; making initial contact with users reporting problems via phone, email, and voicemail; tracking and documenting all reported issues in a ticket, then either resolving the problem or escalating to Tier 2 support; and participating in an on-call rotation.

Education

  • Indiana University Bloomington
    Bachelor of Science in Public Affairs, Public Financial Management
    2006 - 2010

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