Experience

MASTA

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Business Development, Key Account & Project Manager

  • Apr 2023 - Present

  I recently incorporated the Project Management role of onsite clinics, for MASTA and reverted back from LloydsPharmacy, to focus on the MASTA business duties, listed in my Senior Business Development & Key Account Management roles, below. I recently incorporated the Project Management role of onsite clinics, for MASTA and reverted back from LloydsPharmacy, to focus on the MASTA business duties, listed in my Senior Business Development & Key Account Management roles, below.



LloydsPharmacy

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• National Private Services Manager at MASTA & LloydsPharmacy

  • Apr 2022 - Apr 2023

  As a member of the Commercial and Private Services Team within LloydsPharmacy, my role is primarily to identify new customer groups, match our services to their needs and then maintain the ongoing relationships with these key accounts, to manage their requirements and maximise sales actively. Working closely with the Clinical and Operational teams and our sister companies, AAH Pharmaceuticals, Lloyds Online Dr and the LloydsPharmacy Commissioned Services team. • Management of the Private Healthcare Services for the LloydsPharmacy estate and MASTA. • Primary mediator for all manner of both inbound and outbound contact for a broad range of matters regarding their employees, clients or organisational needs where this is related to the various services they utilise. • Guide how our partnerships evolve from a legal, functional and integrational based perspective. • Assessing customer requirements and finding appropriate solutions from our range of products and services • Negotiating and conveying the overarching contract terms and liaising with the respective parties' Medical, Financial, Legal and Governance departments to facilitate the most mutually beneficial relationships. • Managing supplier relationships e.g. Nationwide Pathology Laboratory, Pfizer and Valneva. • Managing relationships with ‘franchised’ MASTA Partner Clinics, facilitating their training and supply elements. Show less



MASTA

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Business Development and Key Account Manager

  • Mar 2015 - Mar 2022

  To build, support, and profitably develop existing customer accounts and relationships for corporate clients, leading tender processes, contract negotiations and account management – Clients included - BBC, Rolls Royce, John Lewis, NHS, The Foreign Commonwealth and Development Office, The Metropolitan Police, VSO, Rentokil, Veolia, Honda Racing Team, Ministry of Defence, Natural History Museum, Health Management, Optima Health, AXA, Duradiamond, Medigold and RPS.• To assist in developing MASTA’s marketing platform relating to Business Development initiatives.• Reporting as needed and monitor KPIs for corporate accounts; this can result in new systems being implemented, such as the CIGNA / GSK warm transfer process, allowing an industry partner to pass clients directly to MASTA.• Work with the Projects Team to deliver onsite and clinic-based services to new and existing clients, sometimes within challenging environments such as prisons, airports and Ministry of defence and weapons bases.• Monitoring key account sales, identifying customer sales activity changes and reacting accordingly.• To maximise customer retention and offset any losses with new business gains.• Manage MASTA’s presence at all trade conferences and exhibitions. Show less

• Sales and Marketing Manager

  • Sep 2011 - Mar 2015

  Responsible for MASTA’s Sales and Marketing function, including strategic planning, key account management and partner relationship management. My role involved business development, conferencing, and managing social media and internal/external marketing resources.• Curate marketing materials to maintain a fresh image with messages relevant to the audiences and mood.• Respond to incoming requests for advertising and marketing spending against the nominated budget.• Develop and review procedures for marketing initiatives ensuring we adapt to the ever-changing markets.• Design social media campaigns, incorporating messages from industry partners such as the FCDO• Constantly measure the effectiveness of campaigns and exhibition presence and adjust the initiatives accordingly.• Review and update conference materials based on popular destinations, holiday types and disease outbreaks. Show less

• Senior Medical Sales Executive

  • Sep 2002 - Oct 2011

  In my first role we disrupted the market and grew sales up to 1.8 million doses with a new influenza vaccine, by developing new clients and nurturing existing client accounts. Proactively gathering information about decision makers, cross-selling, pinpointing their requirements, negotiating discounts and volumes and ensuring their expectations were accommodated and surpassed. I managed accounts all around the UK, comprising GP surgeries, pharmacists, prisons, universities, primary care trusts, wholesalers and blue chip companies. I was also responsible for producing correspondence; designing seasonal promotional materials with the marketing agency, calculating relevant and competitive discounts and sending out customer quotes. Show less



Yorkshire County Cricket Club

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Sales Executive

  • Jan 2002 - Sep 2002



HMV

• United Kingdom
• Retail
• 700 & Above Employee

• Store and Warehouse

  • Sep 2001 - Jan 2002



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Internship

  • Jul 1998 - Sep 1999