Experience

Rippling

• United States
• Software Development
• 700 & Above Employee

• Global Implementation Manager

  • Nov 2023 - Present



Personio

• Germany
• Software Development
• 700 & Above Employee

• Implementation Specialist - International

  • Aug 2021 - Nov 2023

  - Conduct thorough analysis of new customers' requirements for seamless integration of our HR software, ensuring alignment with their needs and expectations. - Implement structured support strategies for Personio implementations utilizing various channels like e-mails, video calls, and web demos, ensuring a smooth onboarding process. - Prioritize customer satisfaction by providing valuable insights and advice on optimizing HR processes within the Personio platform, enhancing their overall… Show more - Conduct thorough analysis of new customers' requirements for seamless integration of our HR software, ensuring alignment with their needs and expectations. - Implement structured support strategies for Personio implementations utilizing various channels like e-mails, video calls, and web demos, ensuring a smooth onboarding process. - Prioritize customer satisfaction by providing valuable insights and advice on optimizing HR processes within the Personio platform, enhancing their overall experience. - Validate, prepare, and assist in the smooth import of critical customer data, guaranteeing data accuracy and system integrity. - Play a key role in developing comprehensive training materials such as help center articles and webinars, contributing to effective knowledge sharing and user empowerment. - Lead continuous process optimization initiatives, leveraging automation and streamlining individual work steps to enhance efficiency and productivity within the team and projects. Show less - Conduct thorough analysis of new customers' requirements for seamless integration of our HR software, ensuring alignment with their needs and expectations. - Implement structured support strategies for Personio implementations utilizing various channels like e-mails, video calls, and web demos, ensuring a smooth onboarding process. - Prioritize customer satisfaction by providing valuable insights and advice on optimizing HR processes within the Personio platform, enhancing their overall… Show more - Conduct thorough analysis of new customers' requirements for seamless integration of our HR software, ensuring alignment with their needs and expectations. - Implement structured support strategies for Personio implementations utilizing various channels like e-mails, video calls, and web demos, ensuring a smooth onboarding process. - Prioritize customer satisfaction by providing valuable insights and advice on optimizing HR processes within the Personio platform, enhancing their overall experience. - Validate, prepare, and assist in the smooth import of critical customer data, guaranteeing data accuracy and system integrity. - Play a key role in developing comprehensive training materials such as help center articles and webinars, contributing to effective knowledge sharing and user empowerment. - Lead continuous process optimization initiatives, leveraging automation and streamlining individual work steps to enhance efficiency and productivity within the team and projects. Show less



Flipdish

• Ireland
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Apr 2019 - Jul 2021

  - Primary point of contact in Flipdish for important account queries. - Strategy planning with restaurants to help maximise revenue achievable. - Onboarding new customers to the Flipdish platform to ensure they are set up for success. - Gathering customer feedback to keep our product team tied in with customers wants/needs. - Reducing the amount of churns by proactively contacting customers to prevent an issue becoming an unsolvable problem. - Customer coaching on all products in… Show more - Primary point of contact in Flipdish for important account queries. - Strategy planning with restaurants to help maximise revenue achievable. - Onboarding new customers to the Flipdish platform to ensure they are set up for success. - Gathering customer feedback to keep our product team tied in with customers wants/needs. - Reducing the amount of churns by proactively contacting customers to prevent an issue becoming an unsolvable problem. - Customer coaching on all products in the Flipdish portfolio to ensure they are getting the full benefit of the Flipdish platform. - Communicating current and future changes to customers so they feel included in the Flipdish business. - Upselling Flipdish paid solutions and products. Show less - Primary point of contact in Flipdish for important account queries. - Strategy planning with restaurants to help maximise revenue achievable. - Onboarding new customers to the Flipdish platform to ensure they are set up for success. - Gathering customer feedback to keep our product team tied in with customers wants/needs. - Reducing the amount of churns by proactively contacting customers to prevent an issue becoming an unsolvable problem. - Customer coaching on all products in… Show more - Primary point of contact in Flipdish for important account queries. - Strategy planning with restaurants to help maximise revenue achievable. - Onboarding new customers to the Flipdish platform to ensure they are set up for success. - Gathering customer feedback to keep our product team tied in with customers wants/needs. - Reducing the amount of churns by proactively contacting customers to prevent an issue becoming an unsolvable problem. - Customer coaching on all products in the Flipdish portfolio to ensure they are getting the full benefit of the Flipdish platform. - Communicating current and future changes to customers so they feel included in the Flipdish business. - Upselling Flipdish paid solutions and products. Show less



Distilled

• Ireland
• Online Media
• 100 - 200 Employee

• Business Development Manager

  • May 2018 - Oct 2018

  ● Selling a range of advertising solutions to our client base of estate agents ● Building and developing new and existing relationships with clients across the country ● Managing the technical and account-related queries from my client base ● Managing advertising campaigns from sale to completion ● Working with clients and traffic management to maximise campaign effectiveness ● Generating leads and opportunities through outbound, strategic and targeted prospecting ● Conducting… Show more ● Selling a range of advertising solutions to our client base of estate agents ● Building and developing new and existing relationships with clients across the country ● Managing the technical and account-related queries from my client base ● Managing advertising campaigns from sale to completion ● Working with clients and traffic management to maximise campaign effectiveness ● Generating leads and opportunities through outbound, strategic and targeted prospecting ● Conducting strategic calls to leverage business from new and established relationships ● Developing proposals that speak to the client’s needs, concerns, and objectives ● Ensuring my pipeline is accurately entered and managed within the company’s CRM system ● Presenting new products and services and enhance existing relationships ● Attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends ● Presenting to and consulting with management on business trends with a view to developing new services and products ● Identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in sales ● Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators Show less ● Selling a range of advertising solutions to our client base of estate agents ● Building and developing new and existing relationships with clients across the country ● Managing the technical and account-related queries from my client base ● Managing advertising campaigns from sale to completion ● Working with clients and traffic management to maximise campaign effectiveness ● Generating leads and opportunities through outbound, strategic and targeted prospecting ● Conducting… Show more ● Selling a range of advertising solutions to our client base of estate agents ● Building and developing new and existing relationships with clients across the country ● Managing the technical and account-related queries from my client base ● Managing advertising campaigns from sale to completion ● Working with clients and traffic management to maximise campaign effectiveness ● Generating leads and opportunities through outbound, strategic and targeted prospecting ● Conducting strategic calls to leverage business from new and established relationships ● Developing proposals that speak to the client’s needs, concerns, and objectives ● Ensuring my pipeline is accurately entered and managed within the company’s CRM system ● Presenting new products and services and enhance existing relationships ● Attending industry functions, such as association events and conferences, and provide feedback and information on market and creative trends ● Presenting to and consulting with management on business trends with a view to developing new services and products ● Identifying opportunities for campaigns, services, and distribution channels that will lead to an increase in sales ● Using knowledge of the market and competitors to identify and develop the company’s unique selling propositions and differentiators Show less



Just Eat Takeaway.com

• Netherlands
• Software Development
• 700 & Above Employee

• New Business Account Manager

  • Apr 2017 - May 2018

  ● Grow revenue in portfolio of regions, ensuring that, at a minimum, revenue targets are achieved and exceeded. ● Identify new business opportunities by extracting insights from data available. ● Ensure high level of partner satisfaction, both in terms of product performance as well as service delivery. ● Identify areas for improvement and greater efficiency in the way we do things, in order to help the team do more with the same. ● Analyse data on restaurant trends and inform… Show more ● Grow revenue in portfolio of regions, ensuring that, at a minimum, revenue targets are achieved and exceeded. ● Identify new business opportunities by extracting insights from data available. ● Ensure high level of partner satisfaction, both in terms of product performance as well as service delivery. ● Identify areas for improvement and greater efficiency in the way we do things, in order to help the team do more with the same. ● Analyse data on restaurant trends and inform restaurants on how they can improve their business. ● Reporting directly to Director of New Business, New Business Manager & Commercial Director.

• Business Development Executive / Customer Success

  • Feb 2016 - Apr 2017

  - Selling merchandise and premium services to Just Eat's restaurant partners. - Analysing data on restaurant trends and using this data to plan for and inform restaurants on how they can improve their business. - Creating and following up leads for new restaurant sign ups. - Monitoring reviews. - Managing numerous restaurant accounts. - Handling various issues escalated from customer care. - Reporting directly to our Operations manager. - Answering emails from our… Show more - Selling merchandise and premium services to Just Eat's restaurant partners. - Analysing data on restaurant trends and using this data to plan for and inform restaurants on how they can improve their business. - Creating and following up leads for new restaurant sign ups. - Monitoring reviews. - Managing numerous restaurant accounts. - Handling various issues escalated from customer care. - Reporting directly to our Operations manager. - Answering emails from our restaurant partners using Zendesk. - Logging all leads and opportunities in Salesforce. - Data collection. - Handling of churned restaurants.



Nando's South Africa

• South Africa
• Restaurants
• 700 & Above Employee

• Buddy Trainer (Team Leader)

  • Jul 2011 - Feb 2016



Jurys Inn Hotel Group

• Ireland
• Hospitality
• 500 - 600 Employee

• Accommadation

  • Mar 2010 - Sep 2010