Andrew Drover
Aftersales Product & Program Manager at Volkswagen Group Australia- Claim this Profile
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Bio
Credentials
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Data Analytics: Dashboards vs. Data Stories
LinkedInSep, 2022- Nov, 2024
Experience
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Volkswagen Group Australia
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Australia
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Motor Vehicle Manufacturing
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200 - 300 Employee
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Aftersales Product & Program Manager
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Jun 2023 - Present
To manage, develop and promote new and existing Products and Projects within the VGA Aftersales Business.
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Pricing Analyst
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Dec 2021 - Jun 2023
Responsible for:Guiding and implementing the Genuine Aftersales Pricing StrategyIdentifying new opportunities and gerating additional demand for Volkswagen genuine partsConducting parts product research and evaluationEnsuring data consistency across operating systems and BI toolsSupporting the implementation of new local and factory IT systemsIntegrating new pricing systems into current and future Volkswagen platformCoordinate with headquarters to ensure alignment with global programs and prioritiesproviding in depth pricing and profit analysis and recommendations across the brands Show less
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Smith+Nephew
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United Kingdom
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Medical Equipment Manufacturing
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700 & Above Employee
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Pricing Specialist
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Oct 2016 - Nov 2021
I take pride partnering with the key functions within Smith + Nephew including Sales and Marketing, Corporate Accounts and Government Affairs, Service, Operations, Customer Service and Supply Chain to provide commercial advice and guidance to assist the business make informed decisions by; • Financial modelling for alternative financial solutions including ‘volume-based agreements’ (VBA) • Financial modelling for rebate programs and supply agreements • Developing new cross franchise financial models • Preparing customer and market share insights and dashboards • Pricing and financial modelling subject matter expert in business-critical projects including implementation of Salesforce.com I have strong technical capabilities of systems, processes and product knowledge as well as a demonstrated ability to work with, advise and influence leaders to facilitate well-informed decisions. Show less
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Johnson & Johnson
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United States
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Hospitals and Health Care
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700 & Above Employee
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Pricing Specialist
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May 2012 - Oct 2016
● Maintain pricing for Australia and New Zealand List Price and Customer Price.● Maintain customer master for Australia and New Zealand.● Administration of Rebate Agreements.● Management of Special Pricing Request process and pricing management.● SAP Pricing Condition Expiry Management (SPR’s, Contracts & Agreements).● Administration of Goods Issue Requests, including co-ordination of approvals and to ensure such requests are Health Care Compliant.● Relationship management with Sales and Marketing teams.● Maintain Prostheses List pricing for Australia.● Creation of customer price lists on request● Administration of SharePoint ‘myPrice’ site, for internal publication of Material Master, SPR request tracking.● Commercial Services super user for SAP, SharePoint, SalesForce.● Creating technical specifications for developers for business application enhancements (SAP, SharePoint, Salesforce)● Ad-Hoc business and customer reporting.● Records management and administration. Show less
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Customer Service Representative (DePuy)
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Feb 2008 - May 2012
● Receive bookings (long and short term) for all customers.● To process orders through to invoicing● Follow up on outstanding purchase orders.● Manage consignment inventory, liaising with product Specialists, Hospital staff and Planners.● Maintain stock take timetable and records● Flexibility to manage another States orders and bookings when necessary● Case problem database recording in the absence of Sales admin support● Synergy form submission in the absence of Sales Admin support● Ensure compliance with all JJM DePuy SOP’s Show less
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Resolve FM
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Facilities Services
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1 - 100 Employee
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Shift Supervisor
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Apr 2002 - Jan 2008
● Manage the Property Service Centre and Shift Consultants, when on duty outside normal business hours. ● Assist with telephone and other forms of incoming enquiries with accurate recording of requests into the computerised systems used. ● Issuing service requests to correct facilities managers and / or other responsible personnel in accordance with contracts KPIs and SLAs ● Feedback for service requests and work orders into the relevant computerised systems. ● Assist with telephone reception. ● Assist with building alarm monitoring and record all actions taken. ● Assist with security access card programming and checking. ● Maintain filing system and register, and inventory of consumables. Replenish office equipment consumables as required. ● Prepare concise reports when requested to answer customer queries. ● Raise and issue Purchase Orders to internal stakeholders. ● Raise and issue Invoices to external customers. ● In conjunction with the PSC Operations Manager and other team managers, ensure strategic business plans for Resolve FM PSC is translated into a sound Operational Plan. Work with staff to translate and implement the strategy and focus into operational individual and team goals and objectives. ● Manage and assist with special project planning and implementation. ● Provide monthly reports of performance against targets and pre-agreed company performance standards in the areas of, call rate, quality of service, resources and monitoring individual and team performance. ● Communication with staff to advise of any operational change. ● Provide input into improvement on strategy and systems. ● Encourage communication with other internal key areas. ● Ensure the PSC team is performing at optimum levels through leading, coaching and motivating ● Use coaching skills to develop the competencies of team members ● Ensure appropriate customer communication is maintained ● Initiate customer value improvements to ensure return business. Show less
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Education
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Parramatta Marist High
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