Experience

Marketlab

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Operations Specialist

  • Feb 2021 - Dec 2022

  • Manage service requests queue through triage, escalation within IT and follow-up to meet SLAs. • Troubleshoot issues to root cause and communicates status to end-users, ensuring resolution. • Install, configure, and maintain end user workstations, devices, and systems. • Upgrade, maintain, and configure replacement devices, disk drives, printers, and other equipment. • Monitor, maintain, test, and report on backup and disaster recovery processes to ensure data is protected… Show more • Manage service requests queue through triage, escalation within IT and follow-up to meet SLAs. • Troubleshoot issues to root cause and communicates status to end-users, ensuring resolution. • Install, configure, and maintain end user workstations, devices, and systems. • Upgrade, maintain, and configure replacement devices, disk drives, printers, and other equipment. • Monitor, maintain, test, and report on backup and disaster recovery processes to ensure data is protected meeting business defined objectives. • Support and maintain phone systems and related assets to ensure they meet uptime objectives. • Maintain and document core business systems and user setup and configuration. • Perform and/or oversee software installation, configuration, upgrade, and deployment. • Assist in maintaining license compliance for department/organization and network security. • Documents, assists and/or leads various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems and a variety of applications. • Maintain confidentiality about the information being processed, stored, or accessed by the end-users on the network. • Act as a backup to other IT infrastructure team member roles when required. • Provide computer orientation to new and existing company staff Show less



Spectrum Health

• Network Operations Center



CU*Answers

• United States
• Financial Services
• 100 - 200 Employee

• Help Desk Technician

  • Aug 2020 - Feb 2021

   First point of contact to assist with all aspects of computer/network hardware and communications support.  Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.  Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.  Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.  Assist on network… Show more  First point of contact to assist with all aspects of computer/network hardware and communications support.  Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.  Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.  Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.  Assist on network implementation projects such as domain migrations and firewall install.  Perform daily and weekly administrative and maintenance tasks on client hardware.  Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives. Show less



Wolverine Worldwide

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Desktop Support Specialist

  • Mar 2020 - Jul 2020

  Rockford, Michigan, United States - Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards - Provides advice and guidance to colleagues regarding incidents - Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes… Show more - Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards - Provides advice and guidance to colleagues regarding incidents - Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance Identify, log and resolve technical problems with software applications or network systems Identify potential changes and system improvements to present to senior team leaders for consideration and implementation - Ensure that work is carried out within agreed service levels and in accordance with department guidelines Show less



Spectrum Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Network Operations Center Technician

  • Nov 2015 - Mar 2020

  Greater Grand Rapids, Michigan Area  Monitoring the health and security all of Spectrum Health's critical environments and IT infrastructure  Gathering data, directing other IT staff, and Coordinating with leadership in the event of a system wide outage  Performing audits of Spectrum Health data centers and creating auditing guidelines  Reviewing Change Control documentation

• Customer Technical Support

  • Jul 2013 - Nov 2015

  Greater Grand Rapids, Michigan Area  Answering technical questions and explain to end users how to fix the issues they may be having via the phone  Processing email requests  Creating documentation and maintaining our extensive knowledge base  Work with Microsoft Exchange and other server functions to increase mailbox quotas and fix various email related issues, restore deleted folders, and make changes in Active Directory

• Material Handler

  • Oct 2011 - Jul 2013

  Greater Grand Rapids, Michigan Area Responsibilities were being able to work independently, while delivering various medical and linen supplies. In addition, having a working knowledge of the program Lawson along with the handheld scanner required for the position.



PrepNet, LLC

• United States
• Education Management
• 1 - 100 Employee

• Information Technology Specialist

  • Jan 2017 - Aug 2017

  Greater Grand Rapids, Michigan Area  Oversee the daily performance of computer systems.  Answer user inquiries regarding computer software or hardware operation to resolve problems.  Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.  Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.  Develop training materials and procedures, or train users in the proper use… Show more  Oversee the daily performance of computer systems.  Answer user inquiries regarding computer software or hardware operation to resolve problems.  Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.  Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.  Develop training materials and procedures, or train users in the proper use of hardware or software Show less