Experience

RMK Merrill-Stevens

• United States
• Maritime Transportation
• 1 - 100 Employee

• Mechanic

  • Sep 2019 - Oct 2020

  Miami, Florida



Sears

• United States
• Retail
• 700 & Above Employee

• Asset Protection & Returns Associate

  • Sep 2018 - Aug 2019

  Processing all returns and organising logistical process to send items to central hub. Responsible for HAZMAT process in store, ensuring safe storage, correct management of various materials and arranging appropriate collections for removal. Owning hand tool refurbishment program in store, completing repairs and maintaining supply vs demand. Monitoring CCTV for shoplifting and health and safety concerns. Processing shoplifters through the correct channels, online rehabilitation… Show more Processing all returns and organising logistical process to send items to central hub. Responsible for HAZMAT process in store, ensuring safe storage, correct management of various materials and arranging appropriate collections for removal. Owning hand tool refurbishment program in store, completing repairs and maintaining supply vs demand. Monitoring CCTV for shoplifting and health and safety concerns. Processing shoplifters through the correct channels, online rehabilitation program or loading with local law enforcement.

• Cash Room Associate

  • Aug 2017 - Aug 2018

  Responsible for count of daily takings, preparing and arranging secure pick up. Submitting highly accurate details of takings into central system for Finance team at head office. Processing schedule changes, vacation requests, personal time, sick days and overtime for all staff. Act as in store support and guidance for HR related queries, advising staff on correct procedures and information.

• Quality Maintenance Assistant

  • Sep 2015 - Sep 2017

  Miami, Florida, USA Responsible for the day to day maintenance and care of the store building, auto center and facilities. Managing daily schedule and reacting to issues that arise and prioritizing as necessary. Maintaining a close working relationship with the Operations Manager to make sure all standards are met along with realistic time frames for repairs and projects. Liaising with external vendors to ensure work is completed an all communication passed up to store and area management is clear and… Show more Responsible for the day to day maintenance and care of the store building, auto center and facilities. Managing daily schedule and reacting to issues that arise and prioritizing as necessary. Maintaining a close working relationship with the Operations Manager to make sure all standards are met along with realistic time frames for repairs and projects. Liaising with external vendors to ensure work is completed an all communication passed up to store and area management is clear and accurate. Vendors include, pest control, electricians, plumbers, roofers, air conditioning and various other contractors. Ordering parts and materials required for replacements, repairs and additions. Recycling appropriate materials in accordance with HAZMAT procedures. Caring for the maintenance rooms and making sure all tools and materials are in safe usable condition. Working closely with Quality Maintenance Technician for the region, creating relevant work orders for him to come to the store and complete tasks within his higher level of expertise. Operating numerous power tools and hand tools to complete the multitude of different jobs. Driving budget control by reusing and recycling materials as well as communicating with other stores and associates as a resource. Taking pride in keeping the store at the high standard that the corporation demands while providing a safe retail environment for the customers.



Scott Marine Power

• United States
• Maritime Transportation
• 1 - 100 Employee

• Diesel Mechanic Intern

  • Mar 2019 - Jun 2019

  Fort Lauderdale, Florida, United States



Britvic plc

• United Kingdom
• Consumer Services
• 700 & Above Employee

• Technical Support Team Leader

  • Oct 2013 - Mar 2015

  Solihull, West Midlands, UK Leading team of 22 Technical Support Centre Executives with one other Team Leader. Delivering periodic one to one sessions with team to discuss performance, behavioral, development and personal issues. Providing Team Leader cover for contact centre Monday-Sunday 0800-2000 on a variety of shift patterns. Liaising with Workforce Planning to create effective working schedules for team to support objectives and KPI’s. Managing poor performance and creating support plans to improve… Show more Leading team of 22 Technical Support Centre Executives with one other Team Leader. Delivering periodic one to one sessions with team to discuss performance, behavioral, development and personal issues. Providing Team Leader cover for contact centre Monday-Sunday 0800-2000 on a variety of shift patterns. Liaising with Workforce Planning to create effective working schedules for team to support objectives and KPI’s. Managing poor performance and creating support plans to improve individual and team results. Recognizing great performance and setting up development plans for employees. Supporting with project management within given deadlines. Creating new processes and driving their implementation. Dealing with escalated calls and complaints. Responsible for Technical Support’s achievement of key performance objectives and stretch targets. Communicating with senior stakeholders across the business and representing the department at meetings. Presenting various topics to a range of audiences.

• Training & Development Executive

  • Feb 2012 - Sep 2013

  Solihull, West Midlands, UK Delivering one to one coaching sessions for 25 employees. Providing customer service training for entire Contact Centre (approximately 70 advisors). Creating and present workshops every period (13). Liaising with Line Managers and Operational Management to fulfill performance requirements. Supporting career development for all contact centre employees. Responsible for induction periods for new starters and creating and delivering their training plans. Trialling and testing new… Show more Delivering one to one coaching sessions for 25 employees. Providing customer service training for entire Contact Centre (approximately 70 advisors). Creating and present workshops every period (13). Liaising with Line Managers and Operational Management to fulfill performance requirements. Supporting career development for all contact centre employees. Responsible for induction periods for new starters and creating and delivering their training plans. Trialling and testing new ways of working before they go into the live environment. Communicating with numerous stakeholders across the business to solve quires form customers and employees and gaining information for learning and development as well as my own personal training needs.



Britvic plc

• United Kingdom
• Consumer Services
• 700 & Above Employee

• Coaching Executice

  • Mar 2010 - Feb 2011

  Solihull, West Midlands, UK Trained Technical Service Executives in both customer service skills and technical knowledge. Tailored individual coaching sessions based on company targets and the individual’s needs. Reported on faults and implemented coaching strategies to reduce the number produced by the team. Worked alongside Team Leaders and the Call Centre Management. Acted as Duty Manger on a rotational basis for evening cover and as needed. Organized and collated overtime hours to be sent to HR using… Show more Trained Technical Service Executives in both customer service skills and technical knowledge. Tailored individual coaching sessions based on company targets and the individual’s needs. Reported on faults and implemented coaching strategies to reduce the number produced by the team. Worked alongside Team Leaders and the Call Centre Management. Acted as Duty Manger on a rotational basis for evening cover and as needed. Organized and collated overtime hours to be sent to HR using Excel spreadsheets. Attended to overflow of calls on Technical Support phone lines. Liaised with Team Leaders and fellow Coaches on organizing the shift management for the team. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Concierge

  • Nov 2008 - Feb 2010

  Solihull Coordinated Academic Field Trips for up to 25 students aged 5 to 16, and Youth Workshops. Increased weekly Business introductions by more than double by liaising with the Business Specialist and strengthening coworkers’ confidence and ability to position the Business Team. Supported Inventory Control team, validating physical inventory daily using SAP and Echo software programs. Executed Visual Merchandising changes for every product launch with a team of coworkers. Corresponded… Show more Coordinated Academic Field Trips for up to 25 students aged 5 to 16, and Youth Workshops. Increased weekly Business introductions by more than double by liaising with the Business Specialist and strengthening coworkers’ confidence and ability to position the Business Team. Supported Inventory Control team, validating physical inventory daily using SAP and Echo software programs. Executed Visual Merchandising changes for every product launch with a team of coworkers. Corresponded with customers regarding repair status’ daily. Show less



Britvic plc

• United Kingdom
• Consumer Services
• 700 & Above Employee

• Technical Support Centre Executive

  • Nov 2006 - Sep 2007

  Solihull, West Midlands, UK Instructed and guided customers through telephony repairs of dispense equipment, vending machines and chillers. Arranged uplifts and input drinks orders. Supported team members in improving their First Line Fix percentage.