Experience

Warrington & Vale Royal College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• MIS Administrator

  • Jan 2023 - Present

• Apprentice Business Administrator

  • Aug 2021 - Jan 2023



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2020 - Jan 2021

  - Taking inbound calls from customers and assisting them with their queries. - Processing replacements, spare parts, deliveries and collections for customers. - Transferring customers through to specialist teams and booking call backs when necessary. - Taking inbound calls from customers and assisting them with their queries. - Processing replacements, spare parts, deliveries and collections for customers. - Transferring customers through to specialist teams and booking call backs when necessary.



M&S Bank

• Banking
• 200 - 300 Employee

• Customer Service Assistant

  • Jun 2019 - Feb 2020

  -Working in PPI refunds for customers of a noted UK bank. -Preparing cases for assessment by investigating customer accounts and ensuring that they are up to date. -Contacting customers to resolve issues and to update account information. -Creating and updating the customer database. -Ensuring that company security policies and data privacy are maintained. -Working in PPI refunds for customers of a noted UK bank. -Preparing cases for assessment by investigating customer accounts and ensuring that they are up to date. -Contacting customers to resolve issues and to update account information. -Creating and updating the customer database. -Ensuring that company security policies and data privacy are maintained.



University of Liverpool

• United Kingdom
• Higher Education
• 700 & Above Employee

• Alumni Student Ambassador

  • Oct 2015 - Aug 2019

  - Answering questions from guests and assisting staff members in delivering talks. - Setting up displays for the guests to view. - Directing and escorting guests around the campus. - Answering questions from guests and assisting staff members in delivering talks. - Setting up displays for the guests to view. - Directing and escorting guests around the campus.