Andrew Daly
Senior Technical Architect at Datorama, a Salesforce Company- Claim this Profile
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Bio
Mario Cruz
Andrew is one of the most hardest working, adaptable, versatile, and genuinely kind people I’ve ever worked with. I’ve seen his professional growth up front over 8 years and he’s met every challenge and new opportunity with skill and a can-do attitude. When our customer success organization started to onboard a dedicated case support team in Bulgaria Andrew was the natural choice to help build that team. He had excelled in case resolution, management, and customer satisfaction and he leveraged that vast experience to train and truly enable that team on a technically complex product with a dizzying amount of customer use cases. I have hundreds of more words I can say about him, from war stories on our accounts, to the way his customers have a glint in their eye when they speak of him, but I’ll leave off with this - he’s a Swiss Army knife of a talent and I’m grateful for having known and worked with him.
Daniela Conti
Andrew trained me during my first weeks in Salesforce, he was based in the US at the time and was brought to London to bring the new EMEA team up to speed with the product and the processes. His technical and business knowledge are outstanding, he is a brilliant consultant able to communicate with any type of stakeholder, no matter the seniority. And he has a great attitude! It's a privilege working with him and would highly recommend.
Mario Cruz
Andrew is one of the most hardest working, adaptable, versatile, and genuinely kind people I’ve ever worked with. I’ve seen his professional growth up front over 8 years and he’s met every challenge and new opportunity with skill and a can-do attitude. When our customer success organization started to onboard a dedicated case support team in Bulgaria Andrew was the natural choice to help build that team. He had excelled in case resolution, management, and customer satisfaction and he leveraged that vast experience to train and truly enable that team on a technically complex product with a dizzying amount of customer use cases. I have hundreds of more words I can say about him, from war stories on our accounts, to the way his customers have a glint in their eye when they speak of him, but I’ll leave off with this - he’s a Swiss Army knife of a talent and I’m grateful for having known and worked with him.
Daniela Conti
Andrew trained me during my first weeks in Salesforce, he was based in the US at the time and was brought to London to bring the new EMEA team up to speed with the product and the processes. His technical and business knowledge are outstanding, he is a brilliant consultant able to communicate with any type of stakeholder, no matter the seniority. And he has a great attitude! It's a privilege working with him and would highly recommend.
Mario Cruz
Andrew is one of the most hardest working, adaptable, versatile, and genuinely kind people I’ve ever worked with. I’ve seen his professional growth up front over 8 years and he’s met every challenge and new opportunity with skill and a can-do attitude. When our customer success organization started to onboard a dedicated case support team in Bulgaria Andrew was the natural choice to help build that team. He had excelled in case resolution, management, and customer satisfaction and he leveraged that vast experience to train and truly enable that team on a technically complex product with a dizzying amount of customer use cases. I have hundreds of more words I can say about him, from war stories on our accounts, to the way his customers have a glint in their eye when they speak of him, but I’ll leave off with this - he’s a Swiss Army knife of a talent and I’m grateful for having known and worked with him.
Daniela Conti
Andrew trained me during my first weeks in Salesforce, he was based in the US at the time and was brought to London to bring the new EMEA team up to speed with the product and the processes. His technical and business knowledge are outstanding, he is a brilliant consultant able to communicate with any type of stakeholder, no matter the seniority. And he has a great attitude! It's a privilege working with him and would highly recommend.
Mario Cruz
Andrew is one of the most hardest working, adaptable, versatile, and genuinely kind people I’ve ever worked with. I’ve seen his professional growth up front over 8 years and he’s met every challenge and new opportunity with skill and a can-do attitude. When our customer success organization started to onboard a dedicated case support team in Bulgaria Andrew was the natural choice to help build that team. He had excelled in case resolution, management, and customer satisfaction and he leveraged that vast experience to train and truly enable that team on a technically complex product with a dizzying amount of customer use cases. I have hundreds of more words I can say about him, from war stories on our accounts, to the way his customers have a glint in their eye when they speak of him, but I’ll leave off with this - he’s a Swiss Army knife of a talent and I’m grateful for having known and worked with him.
Daniela Conti
Andrew trained me during my first weeks in Salesforce, he was based in the US at the time and was brought to London to bring the new EMEA team up to speed with the product and the processes. His technical and business knowledge are outstanding, he is a brilliant consultant able to communicate with any type of stakeholder, no matter the seniority. And he has a great attitude! It's a privilege working with him and would highly recommend.
Experience
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Datorama, a Salesforce Company
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United States
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Software Development
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100 - 200 Employee
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Senior Technical Architect
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Jan 2019 - Present
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Partner Delivery Manager
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Oct 2020 - Feb 2022
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Customer Success Manager - SMB Team Lead
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Feb 2018 - Jan 2019
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Customer Success Manager - Support Team Lead
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Aug 2016 - Feb 2018
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Customer Success Manager
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Apr 2015 - Aug 2016
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Sparkroom
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United States
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Advertising Services
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1 - 100 Employee
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Account Manager
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Sep 2014 - Apr 2015
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Assistant Account Manager
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Nov 2012 - Sep 2014
• Assisted with daily communication and performance monitoring of two schools’ marketing campaigns• Monitored daily intake of leads to ensure client volume goals are met• Created and presented periodic status reports/presentations analyzing performance of current and previous marketing efforts including spend analysis, geo-targeting, demographics, benchmark analysis, etc• Liaised between internal media team and clients to prepare optimal marketing strategies for client• Filled in as Media Strategist while several team members were on maternity leave; tasks included media plan creation, billing reconciliation, strategy calls with third party affiliates and daily media buy analysis • Used performance metrics such as Cost Per Application/Enrollment to prune wasted spend• Led weekly call agendas with clients ensuring all campaign updates and time-sensitive topics are covered• Created training documentation on process and protocol, best practices, etc for new associates/interns• Managed interaction with CUnet proprietary platform Sparkroom for both clients including training for new client contacts, working with tech team to implement client reporting requests, etc
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Ramapo College of New Jersey
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United States
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Higher Education
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700 & Above Employee
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Math with Applications Tutor
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Sep 2011 - Oct 2012
Tutored students on the course Math with Applications
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Supplemental Instruction Leader
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Jun 2012 - Aug 2012
Acted as a Mentor and Tutor for pre-Freshman Students on 2 courses, Business Administration and Math, as well as general college guidance.
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Marketing Manager/Assistant General Manager
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Sep 2011 - May 2012
Managed all Marketing Activities during my senior year at Ramapo College of New Jersey including email, events and live on radio.
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Myron
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United States
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Advertising Services
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200 - 300 Employee
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Brand Advocate Intern
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May 2011 - Aug 2011
College internship where I learned how to assess sales opportunities and made in person cold calls to prospects. College internship where I learned how to assess sales opportunities and made in person cold calls to prospects.
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Education
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2010 - 2012
Ramapo College of New Jersey
Bachelor of Science (BS), Business Administration/Marketing -
2007 - 2010
Sussex County Community College
Associate of Science (AS), Business Administration
Community
