Experience

West Broad Hyundai

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Jul 2017 - Present

  I direct the entire sales cycle to guarantee that each customer has a positive, memorable experience – creating customers for life. My team of sales associates sells an average of $1.3M in inventory each month. My achievements in this role include: • Growing per vehicle retailed (PVR) by 154% from 2021 to 2022• Expanding social media and lead generation with $15K monthly marketing budget• Boosting SEI dealer score from 915 to 973 within 2 years • Leading team of 24 sales representatives to increase customer satisfaction Show less

• Internet Sales Manager

  • May 2006 - Jun 2017

  To meet growing online customer demand, I launched the 1st internet sales team and trained more than 100 team members on new workflows to capitalize on innovative lead generation tools. I served as the subject matter expert (SME) for virtual tools and digital transformations. My accomplishments include: • Identifying quality CRM, chat, and online lead generation tools • Generating templates and standardizing processes to optimize sales cycle • Hiring 6 new sales staff dedicated to online efforts • Introducing cutting-edging marketing and advertising methodologies Show less

• Sales Representative

  • Jan 2005 - May 2006

  As a product expert and customer consultant, I guided buying decisions and influenced purchases to increase revenue. In this role, I was known for: • Producing new CRM tools to track sales activities and customer data • Selling the highest number of vehicles in a single month



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Preload Operations Supervisor and Delivery Driver

  • Oct 1987 - Jan 2005

  I led a team of up to 30 direct reports to streamline efficiencies and guarantee on-time delivery through quality operational logistics. I also processed payroll and facilitated training sessions. I led a team of up to 30 direct reports to streamline efficiencies and guarantee on-time delivery through quality operational logistics. I also processed payroll and facilitated training sessions.



Chester Lawn Care

• United States
• Facilities Services

• Owner

  • Mar 1996 - Jul 1998

  As an entrepreneur, I was solely responsible for launching my small business and running each facet of operations. I quickly developed a reputation for providing the highest possible quality lawn care services at affordable prices. As an entrepreneur, I was solely responsible for launching my small business and running each facet of operations. I quickly developed a reputation for providing the highest possible quality lawn care services at affordable prices.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Sergeant – Military Police Investigator

  • Sep 1984 - Feb 1992

  I investigated non-violent crimes and misdemeanor offenses to support the U.S. Army Criminal Investigations Division (CID). I was also deployed during Operation Desert Storm and was awarded the prestigious Army Achievement Medal for my service. I investigated non-violent crimes and misdemeanor offenses to support the U.S. Army Criminal Investigations Division (CID). I was also deployed during Operation Desert Storm and was awarded the prestigious Army Achievement Medal for my service.