Experience

Pacific Power Group

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Volvo Penta Marine Engine Repair Foreman

  • Feb 2016 - Present

  - Primary customer service repair focal for Pacific Power Group’s Volvo Penta marine engine repair division - Responsible for all Volvo Penta marine engine repair management activities, including on-phone troubleshooting and support, daily scheduling of service technicians, service repair invoicing, parts research and ordering, and customer follow-up on repairs - Helped to establish Pacific Power Group as the go-to company for Volvo Penta marine engine repair in the Pacific Northwest through extensive networking and relationship building - Implemented processes to increase customer satisfaction - Instituted processes to decrease warranty and billable repair flowtime Show less



Palmer Johnson Power Systems

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Application Engineer

  • Jun 2015 - Feb 2016

  - Top generator salesperson for 2015 - Responsible for new customer acquisition and growing the existing customer base - Extensive Bluestar and Marine sales - Comprehensive generator order and project management including order review and placement, matching customer requirements to appropriate generators, and coordinating between the factory and the customer to ensure that the sales experience exceeds the customer’s expectations - Performed bid specification reviews to ensure that generators complied with all local codes prior to order fulfillment Show less



Bowers Machine CO

• United States
• Machinery Manufacturing

• Sales Manager

  • Feb 2004 - Jul 2015

  - Top generator salesperson for the Oregon/Washington territory - Extensive Katolight (MTU-Onsite Energy), Bluestar, Baldor and Magnum Engine Sales experience - Responsible for 5+ million dollars in sales annually. Consistently exceeded all sales goals - Nationwide company sales representative for GSA sales - Comprehensive generator order and project management including order review and placement, matching customer requirements to appropriate generators, and coordinating between the factory and the customer to ensure that the sales experience exceeds the customer’s expectations - Performed bid specification reviews to ensure that generators complied with all local codes prior to order fulfillment Show less