Experience

Knoxville Christian School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director of IT Operations

  • Aug 2021 - Present

  Job duties include but are not limited to:Overseeing technical projects in alignment with organizational goalsDirecting the effective delivery of networks, development, and disaster recovery systems and processesWorking with school admins to find solutions to manage business activitiesMeeting student technical needs, while working closely with management, external vendors and advisorsPreparing financial budgets and presenting proposals for capital projects to senior executivesResearching and recommending new productsIdentifying new market opportunitiesLeading efforts to improve IT processes Show less

• Computer Science Teacher

  • Aug 2021 - Present

  I teach three classes at the school.I teach a 6th - 8th grade class on an intro to computer science principles.I also teach two 9th - 12th-grade classes on computer science, one AP (Advanced Placement), and one regular class.Job duties include teaching the students every day, working with the parents to provide feedback, grading papers, building new curriculum and lesson plans weekly, and managing a classroom of up to 14 students.



Tri-City Fence

• Kingsport, Tennessee, United States

• Construction Worker

  • Feb 2019 - Present

  Daily work included; digging, pouring concrete, moving heavy loads, construction fences, driving a flatbed truck with materials, and assisting wherever else was needed. I have not had this as a primary career in quite some time. However, I still fill in at the company for extra pay from time to time. Daily work included; digging, pouring concrete, moving heavy loads, construction fences, driving a flatbed truck with materials, and assisting wherever else was needed. I have not had this as a primary career in quite some time. However, I still fill in at the company for extra pay from time to time.



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Help Desk Technician

  • Oct 2020 - Jun 2021

  The Information Technology (IT) Service Desk Technician provides first-line technical support and customer service services. The Technician ensures that professional support and response standards are met and maintained. Assist customers with questions regarding account administration, software distribution, system and network status, CAC card access, password requests, media validations, and general inquiries via telephone, web, email, face to face, or by the Service Desk ticketing system. The responsibilities include responding to Level I technical support incidents and change requests. Perform troubleshooting procedures and solve technical problems on computer hardware equipment, software, components, network devices, and network connectivity. This includes, but is not limited to, MS Windows Desktop, laptops, thin clients, zero clients, scanners, printers, servers, MS Office products, MS Exchange, and various commercial and government software. Remote access to client PCs. Works closely with all tasks areas to continuously improve customer support and customer satisfaction. Show less



Northeast State Community College

• United States
• Higher Education
• 300 - 400 Employee

• Computer Services Technician

  • Aug 2019 - Oct 2020

  I was in charge of assisting students and faculty at the college with any technical issues. I also install new equipment, troubleshoot and repair faulty equipment, and help teachers understand using their equipment. Deploying and updating windows installs and troubleshooting domain issues was a part of my daily responsibilities. It was also a daily task to move user accounts between multiple domains as we set up new ones. I was in charge of assisting students and faculty at the college with any technical issues. I also install new equipment, troubleshoot and repair faulty equipment, and help teachers understand using their equipment. Deploying and updating windows installs and troubleshooting domain issues was a part of my daily responsibilities. It was also a daily task to move user accounts between multiple domains as we set up new ones.



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Store Cashier

  • Apr 2019 - Oct 2020

  I worked the front counter, drive-through, and various other face-to-face positions at Chickfila part-time for additional income. I worked the front counter, drive-through, and various other face-to-face positions at Chickfila part-time for additional income.



Osmose

• United States
• Utilities
• 700 & Above Employee

• Crew Foreman

  • Feb 2019 - Mar 2019

  I was a utility pole inspection crew foreman. It was a labor-intensive job requiring technical skills and me being responsible for the crew and their safety. The position required me to renew my contract every month, and I decided not to continue after the first month due to a change in travel necessary for the work. Daily work included; digging, pouring concrete, moving heavy loads, construction fences, driving a flatbed truck with materials, and assisting wherever else was needed. I was a utility pole inspection crew foreman. It was a labor-intensive job requiring technical skills and me being responsible for the crew and their safety. The position required me to renew my contract every month, and I decided not to continue after the first month due to a change in travel necessary for the work. Daily work included; digging, pouring concrete, moving heavy loads, construction fences, driving a flatbed truck with materials, and assisting wherever else was needed.



BIS an i3 Verticals Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Applications Specialist

  • May 2018 - Oct 2018

  Setting up, monitoring, and troubleshooting Windows PCs, maintaining databases, troubleshooting virtual machines, monitoring and running servers (Windows and Linux), using void IP phones, contacting customers about issues and database updates, debugging applications, setting up new software remotely and on site, and setting up and troubleshooting hardware. Setting up, monitoring, and troubleshooting Windows PCs, maintaining databases, troubleshooting virtual machines, monitoring and running servers (Windows and Linux), using void IP phones, contacting customers about issues and database updates, debugging applications, setting up new software remotely and on site, and setting up and troubleshooting hardware.



Northeast State Community College

• United States
• Higher Education
• 300 - 400 Employee

• Federal Student Worker

  • Feb 2018 - May 2018

  Preformed general office tasks including typing documents, sorting paperwork, running copies, grading papers, and doing cultural research for club events among other tasks. Preformed general office tasks including typing documents, sorting paperwork, running copies, grading papers, and doing cultural research for club events among other tasks.