Support Consultant

• Aug 2022 - Present

My position involves processing invoices for a large number of customers. This involves examining documents and creating required programming logic to capture all data from said documents as requested. My role includes keeping in regular communication with customers via CloudTrade's ticketing system and through direct Microsoft Teams calls. This position requires extensive knowledge and daily use of a wide range of programming in CloudTrade's unique coding language at many different levels. I work alongside a small team and assist with my team’s queries, alongside regularly undertaking new projects and work to aid my team wherever possible. In this position I have also taken advantage of LinkedIn Learning in order to expand my current skillset and knowledge of programming. Show less

Technical Analyst

• May 2021 - Aug 2022

Customer Service Representative

• Aug 2020 - May 2021

This position involved working remotely from home answering calls from customers and dealing with queries for DPD customer services. I was required to navigate the Salesforce system and deal with direct customer queries, which involved answering calls and emails whilst providing consistently excellent customer service. This position involved working remotely from home answering calls from customers and dealing with queries for DPD customer services. I was required to navigate the Salesforce system and deal with direct customer queries, which involved answering calls and emails whilst providing consistently excellent customer service.

Retail Assistant

• May 2019 - Dec 2019

In my role I was required to serve customers at a swift rate, ensuring I prioritised my time with tasks such as food preparation. This position also involved cleaning the workplace, handling cash, rotating stock, and communicating regularly with fellow members of my team and our customers, in order to provide excellent customer service. In my role I was required to serve customers at a swift rate, ensuring I prioritised my time with tasks such as food preparation. This position also involved cleaning the workplace, handling cash, rotating stock, and communicating regularly with fellow members of my team and our customers, in order to provide excellent customer service.

Customer Service Assistant

• Apr 2015 - Aug 2017

This position involved serving customers and providing an insight into store products. My role also involved cash handling, cleaning the workplace, stock rotation, strong teamwork, and communicating with customers in order to provide excellent customer service. This position involved serving customers and providing an insight into store products. My role also involved cash handling, cleaning the workplace, stock rotation, strong teamwork, and communicating with customers in order to provide excellent customer service.

Customer Service Assistant

• Nov 2013 - Feb 2015

In this role I was required to serve customers and to rotate stock within the store. The position also involved cash handling, cleaning the workplace, stock rotation and communicating with customers. This position was completed on a voluntary basis. In this role I was required to serve customers and to rotate stock within the store. The position also involved cash handling, cleaning the workplace, stock rotation and communicating with customers. This position was completed on a voluntary basis.