Experience

Royal Bank America | Member FDIC

• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2015 - Present

  • Responsible for daily branch transactions and account opening procedures • Accept and process negotiable instruments either for deposit or payment • Cross sell all bank products and services and open customer accounts • Identify sales opportunities and refer customers to the appropriate team members, when necessary • Ensure compliance with Branch Security, Audit, Compliance and Operational procedures • Maintain a solid understanding of all operational systems and databases • Interface with other bank departments as necessary ensuring customer problems are handled appropriately • Prepare reports; perform assignments & projects as directed • Comply with all applicable banking regulations including BSA Show less



Woodsboro Bank

• United States
• Banking
• 1 - 100 Employee

• Teller

  • Oct 2013 - Jun 2015

  • Cash handling • Responsible for providing accurate financial customer service • Networked with community organizations to provide financial education to the surrounding area • Served as head of Financial Literacy Committee. Authored & conducted classes on various financial issues such as Fraud Prevention & Basics of Budgeting. • Trained new employees in relevant job duties • Cash handling • Responsible for providing accurate financial customer service • Networked with community organizations to provide financial education to the surrounding area • Served as head of Financial Literacy Committee. Authored & conducted classes on various financial issues such as Fraud Prevention & Basics of Budgeting. • Trained new employees in relevant job duties



Maryland Shakespeare Festival

• United States
• Performing Arts
• 1 - 100 Employee

• Bookkeeper

  • Sep 2012 - Jul 2014

  • Restructured and tracked company budget in QuickBooks • Fulfilled invoices for contractors • Acted as liaison between company and organizations for financial matters • Restructured and tracked company budget in QuickBooks • Fulfilled invoices for contractors • Acted as liaison between company and organizations for financial matters