Change Management Advisory Assistant

• Oct 2022 - Present

Manager I (Quality Assurance)

• Mar 2018 - Oct 2022

The People & Standards Division is the main people management and human resources office within the Public Service in Malta. It is part of the Office of the Prime Minister of Malta. One of the main aims of the People & Standards Division is to ensure that a Service of Excellence is delivered from the different services that the Public Service offers to the general public in Malta. My role involves: ▪ Research on the quality assurance mechanisms adopted by other public and private… Show more The People & Standards Division is the main people management and human resources office within the Public Service in Malta. It is part of the Office of the Prime Minister of Malta. One of the main aims of the People & Standards Division is to ensure that a Service of Excellence is delivered from the different services that the Public Service offers to the general public in Malta. My role involves: ▪ Research on the quality assurance mechanisms adopted by other public and private bodies with the aim to develop and manage quality assurance systems in service delivery. ▪ Vetting of Mystery Shopper reports to determine the quality of the service being provided to the public through different public service departments and service points. ▪ Compiling action plans, with various recommended actions, on how departments can improve the service provided, and monitoring the implementation of the recommendations. ▪ Conducting administrative duties within the People & Standards Division. Show less The People & Standards Division is the main people management and human resources office within the Public Service in Malta. It is part of the Office of the Prime Minister of Malta. One of the main aims of the People & Standards Division is to ensure that a Service of Excellence is delivered from the different services that the Public Service offers to the general public in Malta. My role involves: ▪ Research on the quality assurance mechanisms adopted by other public and private… Show more The People & Standards Division is the main people management and human resources office within the Public Service in Malta. It is part of the Office of the Prime Minister of Malta. One of the main aims of the People & Standards Division is to ensure that a Service of Excellence is delivered from the different services that the Public Service offers to the general public in Malta. My role involves: ▪ Research on the quality assurance mechanisms adopted by other public and private bodies with the aim to develop and manage quality assurance systems in service delivery. ▪ Vetting of Mystery Shopper reports to determine the quality of the service being provided to the public through different public service departments and service points. ▪ Compiling action plans, with various recommended actions, on how departments can improve the service provided, and monitoring the implementation of the recommendations. ▪ Conducting administrative duties within the People & Standards Division. Show less

Administrator

• Oct 2015 - Dec 2017

deVere Group is one of the world’s leading independent financial advisory organisations, with over 80,000 clients in 100 countries. The company helps its clients in reaching their financial goals, while offering other financial advice. My role involved: ▪ Sending emails to financial advisers and coordinators who work with deVere. ▪ Communicating with financial advisers, and insurance companies on the phone. ▪ Generating and sending emails to financial advisers for their… Show more deVere Group is one of the world’s leading independent financial advisory organisations, with over 80,000 clients in 100 countries. The company helps its clients in reaching their financial goals, while offering other financial advice. My role involved: ▪ Sending emails to financial advisers and coordinators who work with deVere. ▪ Communicating with financial advisers, and insurance companies on the phone. ▪ Generating and sending emails to financial advisers for their upcoming meetings. ▪ Paper work, which involves scanning document. ▪ Training new employees to adjust themselves to the role. Show less deVere Group is one of the world’s leading independent financial advisory organisations, with over 80,000 clients in 100 countries. The company helps its clients in reaching their financial goals, while offering other financial advice. My role involved: ▪ Sending emails to financial advisers and coordinators who work with deVere. ▪ Communicating with financial advisers, and insurance companies on the phone. ▪ Generating and sending emails to financial advisers for their… Show more deVere Group is one of the world’s leading independent financial advisory organisations, with over 80,000 clients in 100 countries. The company helps its clients in reaching their financial goals, while offering other financial advice. My role involved: ▪ Sending emails to financial advisers and coordinators who work with deVere. ▪ Communicating with financial advisers, and insurance companies on the phone. ▪ Generating and sending emails to financial advisers for their upcoming meetings. ▪ Paper work, which involves scanning document. ▪ Training new employees to adjust themselves to the role. Show less