Experience

Ombudsman Services

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Dispute Resolution Coach

  • Feb 2021 - Present

• Operations Team Manager

  • Oct 2019 - Present



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Claims Investigation & Support Function Manager

  • Aug 2016 - Sep 2019

  Responsible for claims investigations team for third party clients and the support teams, successfully implemented a webchat team which saved the business FTE costing and delivered the best CSAT scores. Continuous improvement over each department, driving efficiencies and best Making A Difference within the contact centre year on year.Left due to redundancy Responsible for claims investigations team for third party clients and the support teams, successfully implemented a webchat team which saved the business FTE costing and delivered the best CSAT scores. Continuous improvement over each department, driving efficiencies and best Making A Difference within the contact centre year on year.Left due to redundancy



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Manager

  • Jun 2013 - Aug 2016

  Managing up to 50FTE in delivery offices, distribution and mail centre to ensure all deadlines are met and regulatory driving adhered to Managing up to 50FTE in delivery offices, distribution and mail centre to ensure all deadlines are met and regulatory driving adhered to