Experience

Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Chief Executive Officer

  • Apr 2016 - Present

  Reports to the Board of Directors. Leads operations and strategic direction with full responsibility for all bottom-line factors, including long-range planning and execution against all aspects of the strategic plan. Provides cross-functional management to the COO, CFO, CMO, CIO, four Vice-Presidents and general oversight of 1,500+ employees. Led Skybridge through a complete business transformation including: • assembling a world-class senior management team. • developing a culture… Show more Reports to the Board of Directors. Leads operations and strategic direction with full responsibility for all bottom-line factors, including long-range planning and execution against all aspects of the strategic plan. Provides cross-functional management to the COO, CFO, CMO, CIO, four Vice-Presidents and general oversight of 1,500+ employees. Led Skybridge through a complete business transformation including: • assembling a world-class senior management team. • developing a culture based on merit, customer-focus, quality, continuous improvement, and a can-do attitude. • transformed the technology platform from an antiquated, unsupported, on-premises solution to an industry-leading, state-of-the-art, cloud-based capability. • streamlined the organization, eliminated unprofitable programs, and sold the 3PL business to bring the company to profitability for the first time in the firm’s history. • Decommissioned all bricks-and-mortar facilities and transitioned the company to 100% work@home • achieving significant year-over-year growth in revenue and profitability Show less Reports to the Board of Directors. Leads operations and strategic direction with full responsibility for all bottom-line factors, including long-range planning and execution against all aspects of the strategic plan. Provides cross-functional management to the COO, CFO, CMO, CIO, four Vice-Presidents and general oversight of 1,500+ employees. Led Skybridge through a complete business transformation including: • assembling a world-class senior management team. • developing a culture… Show more Reports to the Board of Directors. Leads operations and strategic direction with full responsibility for all bottom-line factors, including long-range planning and execution against all aspects of the strategic plan. Provides cross-functional management to the COO, CFO, CMO, CIO, four Vice-Presidents and general oversight of 1,500+ employees. Led Skybridge through a complete business transformation including: • assembling a world-class senior management team. • developing a culture based on merit, customer-focus, quality, continuous improvement, and a can-do attitude. • transformed the technology platform from an antiquated, unsupported, on-premises solution to an industry-leading, state-of-the-art, cloud-based capability. • streamlined the organization, eliminated unprofitable programs, and sold the 3PL business to bring the company to profitability for the first time in the firm’s history. • Decommissioned all bricks-and-mortar facilities and transitioned the company to 100% work@home • achieving significant year-over-year growth in revenue and profitability Show less



iPacesetters, LLC.

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Chief Operating Officer

  • Oct 2015 - Mar 2016

  Reported to CEO. Manage operational direction, service delivery, and client/employee satisfaction across 5 domestic and 3 offshore call center sites, delivering sales, customer care, service-to-sales, back office, and tech support services to consumer/B2B clients in the cable, telecom, home security, healthcare, and satellite entertainment industries. Responsible for overall performance standards/controls, sales, marketing, operations, training, client services, profitability, and growth.

• Chief Growth Officer

  • May 2015 - Sep 2015

  Reported to CEO. Sales management role, responsible for global sales organization, defining market and formulating revenue generation strategies for existing and prospective client base. Responsible for all operational aspects, including staffing, training, forecasting, and revenue generation. Quickly promoted to COO.

• Senior Vice President Business Development

  • Jan 2014 - May 2015

  Reported to CEO. Managed all client services functions and marketing products/services (2 business units). Responsible for $40MM client portfolio, meeting/exceeding all account performance and client expectations. Led account planning, driving additional revenue from existing account base. Standardized operational excellence, best practices reporting, and performance management.

• Senior Vice-President, Sales & Marketing

  • Aug 2013 - Jan 2014

  Reported to CEO. Served as senior executive responsible for all sales and marketing operations. Managed team of 5 direct reports, selling contact center services to Fortune 500 companies, closing $20.5MM annual revenue in 3 years. Implemented Whale HuntingTM new logo sales methodology, closing new logo business with SiriusXM, Cox Communications, Defender Direct, Vivent, Birch Telecom, Buckeye Cable, and NewWave.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Development

  • May 2012 - Aug 2013

  Reported to VP of Sales. Business development role, developing work@home practice to close large complex transformational CRM outsourcing opportunities, delivering higher customer satisfaction while reducing total cost of ownership. Reported to VP of Sales. Business development role, developing work@home practice to close large complex transformational CRM outsourcing opportunities, delivering higher customer satisfaction while reducing total cost of ownership.



kgb

• United States
• Information Services
• 500 - 600 Employee

• Vice-President, Sales

  • Mar 2010 - May 2012

  Reported to Global COO. Transformed declining directory assistance/enhanced operator services business into a growing inbound customer care and technical support business, differentiated by a social media CRM platform. Personally established first key accounts, delivering $10MM annually by creating and leading new sales organization to secure new business and drive additional revenue from existing key accounts. Reported to Global COO. Transformed declining directory assistance/enhanced operator services business into a growing inbound customer care and technical support business, differentiated by a social media CRM platform. Personally established first key accounts, delivering $10MM annually by creating and leading new sales organization to secure new business and drive additional revenue from existing key accounts.



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Executive Vice-President, Sales

  • Aug 2008 - Mar 2010

  Reported to CEO. Hired to build high-performance sales organization, selling BPO services to telecom, technology, business services, and travel/hospitality companies. Managed 10 direct-report sales VPs. Created sales strategy, trained sales team, conducted market research, and delivered forecasts and reports to executive team and Board of Directors. Introduced Solution SellingTM approach, growing TCV revenues from $50MM to $156MM. New marquee business included Office Depot, Carlson… Show more Reported to CEO. Hired to build high-performance sales organization, selling BPO services to telecom, technology, business services, and travel/hospitality companies. Managed 10 direct-report sales VPs. Created sales strategy, trained sales team, conducted market research, and delivered forecasts and reports to executive team and Board of Directors. Introduced Solution SellingTM approach, growing TCV revenues from $50MM to $156MM. New marquee business included Office Depot, Carlson Marketing, and Coverdell (with US/Manila sites); clients also included Panasonic, AT&T, and Verizon. Personally increased business with Apple Computer by forging strong relationships throughout Apple; raised annual sales from $2.5MM (50 seats) to $17.5MM (350+ seats). Show less Reported to CEO. Hired to build high-performance sales organization, selling BPO services to telecom, technology, business services, and travel/hospitality companies. Managed 10 direct-report sales VPs. Created sales strategy, trained sales team, conducted market research, and delivered forecasts and reports to executive team and Board of Directors. Introduced Solution SellingTM approach, growing TCV revenues from $50MM to $156MM. New marquee business included Office Depot, Carlson… Show more Reported to CEO. Hired to build high-performance sales organization, selling BPO services to telecom, technology, business services, and travel/hospitality companies. Managed 10 direct-report sales VPs. Created sales strategy, trained sales team, conducted market research, and delivered forecasts and reports to executive team and Board of Directors. Introduced Solution SellingTM approach, growing TCV revenues from $50MM to $156MM. New marquee business included Office Depot, Carlson Marketing, and Coverdell (with US/Manila sites); clients also included Panasonic, AT&T, and Verizon. Personally increased business with Apple Computer by forging strong relationships throughout Apple; raised annual sales from $2.5MM (50 seats) to $17.5MM (350+ seats). Show less



Alpine Access

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• SVP, Sales & Marketing

  • May 2005 - Jul 2008

  Reported to CEO. Member of Executive Leadership Team, managing sales organization selling @home contact center services to Fortune 100 client base. Managed 5 direct reports. Leveraged Solution SellingTM process, growing annual revenues from $17MM to $85MM in 3 years. Grew new business sales from $1MM (2006) to $18MM (2008). Referenceable clients included Boston Market, American Express, ExpressJet Airlines (Continental Express), Jeppesen, AAA Ohio, and Sprint. Created indirect channel… Show more Reported to CEO. Member of Executive Leadership Team, managing sales organization selling @home contact center services to Fortune 100 client base. Managed 5 direct reports. Leveraged Solution SellingTM process, growing annual revenues from $17MM to $85MM in 3 years. Grew new business sales from $1MM (2006) to $18MM (2008). Referenceable clients included Boston Market, American Express, ExpressJet Airlines (Continental Express), Jeppesen, AAA Ohio, and Sprint. Created indirect channel with EDS and IBM, securing business with Citigroup, Guthy-Renker, and AOL. Raised $12MM in venture capital, negotiating 2 rounds of financing during 2007/2008. Show less Reported to CEO. Member of Executive Leadership Team, managing sales organization selling @home contact center services to Fortune 100 client base. Managed 5 direct reports. Leveraged Solution SellingTM process, growing annual revenues from $17MM to $85MM in 3 years. Grew new business sales from $1MM (2006) to $18MM (2008). Referenceable clients included Boston Market, American Express, ExpressJet Airlines (Continental Express), Jeppesen, AAA Ohio, and Sprint. Created indirect channel… Show more Reported to CEO. Member of Executive Leadership Team, managing sales organization selling @home contact center services to Fortune 100 client base. Managed 5 direct reports. Leveraged Solution SellingTM process, growing annual revenues from $17MM to $85MM in 3 years. Grew new business sales from $1MM (2006) to $18MM (2008). Referenceable clients included Boston Market, American Express, ExpressJet Airlines (Continental Express), Jeppesen, AAA Ohio, and Sprint. Created indirect channel with EDS and IBM, securing business with Citigroup, Guthy-Renker, and AOL. Raised $12MM in venture capital, negotiating 2 rounds of financing during 2007/2008. Show less



APAC Customer Services

• Group Vice-President, Sales

  • Nov 2002 - May 2005

  Reported to CEO. Managed sales group, selling BPO services to global Fortune 500 companies. Managed 10 direct reports, growing new business revenues from zero to $65MM in 2.5 years. Grew new business from $27MM to $38MM in one 12-month period. Major clients included The New York Times, The Los Angeles Times, PacifiCare, WellPoint, Reuters, Verizon, Citigroup, AT&T, Horizon Blue Cross/Blue Shield, and Medco. Captured major competitive wins by targeting new verticals. Reported to CEO. Managed sales group, selling BPO services to global Fortune 500 companies. Managed 10 direct reports, growing new business revenues from zero to $65MM in 2.5 years. Grew new business from $27MM to $38MM in one 12-month period. Major clients included The New York Times, The Los Angeles Times, PacifiCare, WellPoint, Reuters, Verizon, Citigroup, AT&T, Horizon Blue Cross/Blue Shield, and Medco. Captured major competitive wins by targeting new verticals.



Clear

• Vice-President, Sales

  • Nov 1999 - Nov 2002

  Reported to CEO. Managed global sales and marketing organization, selling optical network management software to telecom companies, growing revenues year-over-year. Responsible for all operational aspects, including staffing, training, forecasting, and revenue generation. Key driver in company turnaround, raising $20MM in series 4 venture capital funding. New clients included BellSouth, Matav, British Telecom, America’s Fiber Network, Ciena, and Cellular One. Opened UK sales office to… Show more Reported to CEO. Managed global sales and marketing organization, selling optical network management software to telecom companies, growing revenues year-over-year. Responsible for all operational aspects, including staffing, training, forecasting, and revenue generation. Key driver in company turnaround, raising $20MM in series 4 venture capital funding. New clients included BellSouth, Matav, British Telecom, America’s Fiber Network, Ciena, and Cellular One. Opened UK sales office to target EMEA sales, achieved Cisco partnership. Show less Reported to CEO. Managed global sales and marketing organization, selling optical network management software to telecom companies, growing revenues year-over-year. Responsible for all operational aspects, including staffing, training, forecasting, and revenue generation. Key driver in company turnaround, raising $20MM in series 4 venture capital funding. New clients included BellSouth, Matav, British Telecom, America’s Fiber Network, Ciena, and Cellular One. Opened UK sales office to… Show more Reported to CEO. Managed global sales and marketing organization, selling optical network management software to telecom companies, growing revenues year-over-year. Responsible for all operational aspects, including staffing, training, forecasting, and revenue generation. Key driver in company turnaround, raising $20MM in series 4 venture capital funding. New clients included BellSouth, Matav, British Telecom, America’s Fiber Network, Ciena, and Cellular One. Opened UK sales office to target EMEA sales, achieved Cisco partnership. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Vice-President, Sales - Senior Director, Sales - Director, Sales

  • Jul 1995 - Nov 1999

  Reported to COO in latest role. Hired as an individual contributor sales “hunter,” selling customer care, technical support, and sales services to new logo and existing customers in the technology vertical. Quickly closed business with Hitachi PC, Microsoft, Sony Online Ventures, Attachmate, and others. Promoted to Senior Director, Wireless Telecom, managing 2 direct reports. Promoted again to VP, managing 4 direct reports and 12 sales representatives, carrying a $250MM team quota. Key… Show more Reported to COO in latest role. Hired as an individual contributor sales “hunter,” selling customer care, technical support, and sales services to new logo and existing customers in the technology vertical. Quickly closed business with Hitachi PC, Microsoft, Sony Online Ventures, Attachmate, and others. Promoted to Senior Director, Wireless Telecom, managing 2 direct reports. Promoted again to VP, managing 4 direct reports and 12 sales representatives, carrying a $250MM team quota. Key clients included Sprint, Sprint PCS, DirecTV, BellSouth, Cincinnati Bell, Lucent, and a number of CLECs. Sales accomplishments:  1996 - achieved 200% of $2MM quota  1997 - achieved 135% of $8MM quota  1998 - achieved 175% of $115MM quota  1999 - achieved 120% of $250MM quota Show less Reported to COO in latest role. Hired as an individual contributor sales “hunter,” selling customer care, technical support, and sales services to new logo and existing customers in the technology vertical. Quickly closed business with Hitachi PC, Microsoft, Sony Online Ventures, Attachmate, and others. Promoted to Senior Director, Wireless Telecom, managing 2 direct reports. Promoted again to VP, managing 4 direct reports and 12 sales representatives, carrying a $250MM team quota. Key… Show more Reported to COO in latest role. Hired as an individual contributor sales “hunter,” selling customer care, technical support, and sales services to new logo and existing customers in the technology vertical. Quickly closed business with Hitachi PC, Microsoft, Sony Online Ventures, Attachmate, and others. Promoted to Senior Director, Wireless Telecom, managing 2 direct reports. Promoted again to VP, managing 4 direct reports and 12 sales representatives, carrying a $250MM team quota. Key clients included Sprint, Sprint PCS, DirecTV, BellSouth, Cincinnati Bell, Lucent, and a number of CLECs. Sales accomplishments:  1996 - achieved 200% of $2MM quota  1997 - achieved 135% of $8MM quota  1998 - achieved 175% of $115MM quota  1999 - achieved 120% of $250MM quota Show less



ARDIS

• Manager, Professional Services

  • Jan 1993 - Jul 1995

  Develop and manage the Professional Services organization supporting ARDIS' Wireless Data Network. The professional services organization included more than 10 professionals and consistently delivered more than $1,000,000 in annual professional service revenue. Managed revenue and expense recognition for all projects, developed Statement of Works, Detailed Specifications. Project Implementation Plans and Project Sign-Off Processes for all customized engagements. Develop and manage the Professional Services organization supporting ARDIS' Wireless Data Network. The professional services organization included more than 10 professionals and consistently delivered more than $1,000,000 in annual professional service revenue. Managed revenue and expense recognition for all projects, developed Statement of Works, Detailed Specifications. Project Implementation Plans and Project Sign-Off Processes for all customized engagements.



Ameritech

• United States
• Telecommunications
• 100 - 200 Employee

• Manager, Professional Services

  • Jun 1989 - Jan 1993

  Manage a team that develops carrier access billing applications for Bell Operating Companies in Illinois, Indiana, Wisconsin, Michigan and Ohio. Manage a team that develops carrier access billing applications for Bell Operating Companies in Illinois, Indiana, Wisconsin, Michigan and Ohio.



DHS & Associates, Inc.

• Consultant

  • Jun 1988 - Jun 1989

  Founder/Partner of this I/T professional services firm now dba The RiverPoint Group. With more than 140 employees, RiverPoint is a privately held IT professional services firm providing innovative business and staffing solutions that helps clients drive performance, increase operational efficiency and generate bottom-line results. The team of senior-level IT and business experts employ the best practices, technology and tools to deliver custom project management, enterprise marketing… Show more Founder/Partner of this I/T professional services firm now dba The RiverPoint Group. With more than 140 employees, RiverPoint is a privately held IT professional services firm providing innovative business and staffing solutions that helps clients drive performance, increase operational efficiency and generate bottom-line results. The team of senior-level IT and business experts employ the best practices, technology and tools to deliver custom project management, enterprise marketing management and network support solutions. RiverPoint also specializes in providing the most qualified IT professionals and project teams for contract, contract-to-hire and direct placement opportunities. Show less Founder/Partner of this I/T professional services firm now dba The RiverPoint Group. With more than 140 employees, RiverPoint is a privately held IT professional services firm providing innovative business and staffing solutions that helps clients drive performance, increase operational efficiency and generate bottom-line results. The team of senior-level IT and business experts employ the best practices, technology and tools to deliver custom project management, enterprise marketing… Show more Founder/Partner of this I/T professional services firm now dba The RiverPoint Group. With more than 140 employees, RiverPoint is a privately held IT professional services firm providing innovative business and staffing solutions that helps clients drive performance, increase operational efficiency and generate bottom-line results. The team of senior-level IT and business experts employ the best practices, technology and tools to deliver custom project management, enterprise marketing management and network support solutions. RiverPoint also specializes in providing the most qualified IT professionals and project teams for contract, contract-to-hire and direct placement opportunities. Show less



Concord Consulting Company

• Consultant

  • May 1986 - May 1988

  Business Consultant developing I/T applications for client companies in the communications sector. Business Consultant developing I/T applications for client companies in the communications sector.



EDS

• Systems Engineer

  • May 1985 - May 1986

  Using skills in IMS DB/DC, CICS, JCL, PL/1, COBOL, and Basic to develop budget applications for General Motors Warehousing and Distribution Division. Using skills in IMS DB/DC, CICS, JCL, PL/1, COBOL, and Basic to develop budget applications for General Motors Warehousing and Distribution Division.