Andrew Bilsborrow

IT Technician at Coventry College
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Contact Information
us****@****om
(386) 825-5501
Location
Coventry, England, United Kingdom, UK
Skills

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Bio

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Credentials

  • Troubleshooting and Supporting Windows 7 in the Enterprise
    Microsoft
    Jul, 2013
    - Oct, 2024
  • Installing and Configuring Windows 7 Client
    Microsoft
    Nov, 2012
    - Oct, 2024
  • ITIL v3 Foundation1
    ITIL Certified
    Jan, 2011
    - Oct, 2024

Experience

  • Coventry College
    • United Kingdom
    • Education Administration Programs
    • 200 - 300 Employee
    • IT Technician
      • Aug 2018 - Present

      2nd Line IT Support Technician responsible for client Server support and administration (Windows 2012 R2 / 2016 / 7 / 10). Computer Hardware Maintenance & Support and User Administration. Software installation, support, and troubleshooting. Recent projects include Implementation and administration of Manage Engine Incident Management system for Technical Services and Marketing Departments. SMS 2007 administration & deployments and SCCM 2016 migration projects planning.

    • Temporary IT Technician
      • Apr 2018 - Aug 2018

      2nd Line IT Support Technician responsible for client Server support and administration (Windows 2012 R2 / 2016 / 7 / 10). Computer Hardware Maintenance & Support and User Administration. Software installation, support, and troubleshooting. Recent projects include Implementation and administration of Manage Engine Incident Management system for Technical Services and Marketing Departments.

  • University of Warwick
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Senior User Support Analyst
      • Jun 2012 - Sep 2017

      Senior IT Analyst, carrying out 3rd line support roles. Providing support for users and computers within a mixed Windows 7/ 10 enterprise domain, in addition to supporting users with Unmanaged computers running Windows 7 – 10 and apple Mac OSX. Providing support for personal devices were necessary. Providing support to users either on site or via remote support tools including remote supporting off site users. User administration and support in an active directory environment. Incident and Service request call handling with Incident response management, Incident allocation, escalation, and tracking of cross team incidents and priority calls. Show less

    • IT Operations Analyst
      • Apr 2009 - Aug 2012

      Day to day Service Desk user support, providing 1st & 2nd line support for over 3000+ computer devices and their users in a Windows XP and Windows 7 enterprise environment.Incident handling within a ITIL based service support teams using Heat & Service-Now.Service request call handling.

  • Coventry College
    • United Kingdom
    • Education Administration Programs
    • 200 - 300 Employee
    • Computer Technician
      • Sep 2006 - Nov 2008

      Client Server support maintenance and administration (Windows 2000/XP/2003). 3rd line support. Software licensing, evaluation & reviewing of hardware and software for use in the organisation. Computer Hardware Maintenance & Support and User Administration. Software installation, support and troubleshooting. Client Server support maintenance and administration (Windows 2000/XP/2003). 3rd line support. Software licensing, evaluation & reviewing of hardware and software for use in the organisation. Computer Hardware Maintenance & Support and User Administration. Software installation, support and troubleshooting.

  • Coventry Technical College
    • Coventry, United Kingdom
    • IT Supervisor
      • Sep 2002 - Nov 2006

      IT Supervisor, supervising 8 computer technicians providing work and job allocation. Client Server support, maintenance and administration role in a Windows 2000/XP/2003 Active Directory environment carrying out 3rd line customer support. Installation, setup, configuration and maintenance for over 2,500 pieces of IT related equipment across 3 main sites. Call logging and processing. Computer Imaging and deployment. IT Supervisor, supervising 8 computer technicians providing work and job allocation. Client Server support, maintenance and administration role in a Windows 2000/XP/2003 Active Directory environment carrying out 3rd line customer support. Installation, setup, configuration and maintenance for over 2,500 pieces of IT related equipment across 3 main sites. Call logging and processing. Computer Imaging and deployment.

  • Coventry Technical College
    • Coventry, United Kingdom
    • Senior Technical Officer
      • Nov 2000 - Sep 2002

      Senior Technical Officer; Server administration, setup, configuration and maintenance in a Windows 2000 and Netware 3.x/5.1 environment. MS SQL 7 database administration, and application installations. Client Server user administration and support providing end users support for corporate systems. Managing own work load and allocating work to other team members. 3rd line support. Senior Technical Officer; Server administration, setup, configuration and maintenance in a Windows 2000 and Netware 3.x/5.1 environment. MS SQL 7 database administration, and application installations. Client Server user administration and support providing end users support for corporate systems. Managing own work load and allocating work to other team members. 3rd line support.

  • Coventry Technical College
    • Coventry, United Kingdom
    • Technical Officer
      • Oct 1999 - Nov 2000

      Technical Officer Network user support and maintenance (Windows 95/98/NT4/2000). Server Administration and Maintenance (Windows NT4/2000 & Netware 3.x) including Backups, MS SQL 6.5 database administration, and application installations Technical Officer Network user support and maintenance (Windows 95/98/NT4/2000). Server Administration and Maintenance (Windows NT4/2000 & Netware 3.x) including Backups, MS SQL 6.5 database administration, and application installations

  • Coventry Technical College
    • Coventry, United Kingdom
    • Technical Assistant
      • Apr 1997 - Oct 1997

      Computer Technician role and Help Desk support role 1st, 2nd, & 3rd line support for staff, customers, and the public, (Windows 3.11/95/NT3.5). Computer Technician role and Help Desk support role 1st, 2nd, & 3rd line support for staff, customers, and the public, (Windows 3.11/95/NT3.5).

Community

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