Experience

Ableworld (UK) Limited

• United Kingdom
• Capital Markets

• Engineering support officer

  • Dec 2021 - Present



OAKLAND RECRUITMENT LIMITED

• United Kingdom
• Business Consulting and Services

• Driving & Industrial

  • Jul 2019 - Oct 2019



H2ECOMMERCE

• United Kingdom
• Software Development
• 1 - 100 Employee

• Assistant Manager

  • Oct 2018 - Jun 2019

  Customer Service Assistant Manager:H2Ecommerce- CreweOctober 2018 to June 2019• Sales, order escalations, back orders, complaints, refunds, customer queries; ensuring all information is correct. • Initiate add- on sales and up selling when the opportunity arises.• Resolving disputes related to payments and product deliveries. • Maintaining good working relationships with all staff – communicating in a professional manor and ensuring a respectful and approachable working environment.• Address training needs as required to ensure all staff are competent, capable and confident in their roles. • Participating in meetings when required; being prepared to adapt to change and new ideas.• Preparing and analysing department figures; looking for opportunities to improve department productivity and success.• Daily supervision and motivation of the Customer Service Team; including recording daily productivity of all staff members. • Monitor SLA reports; daily, monthly and quarterly. • Priorities workload and support team members to ensure efficient and achievement of daily targets. • Monitor trends and staff responses on customer feedback posted on eBay, Amazon, and review sites.



Brigemere Garden World

• Assistant Manager Bridgemere Garden World

  • Apr 2017 - Oct 2018

  Assistant Sales ManagerGBC The Garden Building Centre Bridgemere – NantwichApril 2017 to October 2018• Sales, telephone orders and face to face sales on show• Listening to customer requirements and matching these to relevant products.• Providing technical building drawings to customer specifications. • Providing written/ verbal quotations for a range of buildings.• Maintaining show site display to a high standard.• All admin duties in relationship to management of the show site.• Health and safety on site.



KPI Recruiting Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Coordinator

  • Jun 2015 - Apr 2017

  • Sales, discussing business requirements, placing temps within existing and new businesses. • Temp registration pack auditing, Client quality checks.• New lead generation via monthly sales targeting cycle. • Candidate Recruitment, sourcing new temps via walk-ins, advertising vacancies via job boards and various CV websites.• Interviewing to asses candidate placement suitability, receiving and reviewing applications, matching client requirements.• Briefing candidates of responsibility’s within a given role, explaining and discussing possible career progressions. Reviewing recruitment policies to ensure effective selection. • Induction training for new client placements.• Filling daily client temporary positions by using a candidate database, this could be from a single person to 40 positions per shift.• Manning 24hr on call phone.• Visiting clients to build and develop relationships, developing a good understanding of client companies.• Client check-ins to ensure correct staffing levels.



ULTRA KENNELS LTD

• Retail

• General Manager

  • Jan 2010 - Jun 2015

  Duties included:• General Manager for on-line retail business manufacturing and selling a wide variety of dog products from training puppy cages to full boarding kennel blocks to general public and businesses. • Daily customer orders face to face and over the telephone, larger commercial sales, quotations for bespoke kennel solutions. • Providing excellent standards of customer service including relationship-building and responding to an extensive range of on-line and telephone enquiries.• Managing E Commerce website, Google Pay Per Click campaigns, national paper adverts, design & content of company brochures.• Sole responsibility for managing and supporting a Sales/Workshop Team of 15 full-time employees, including the organisation of staffing rotas, holiday entitlements and recording absences.• Assisting the business process by supporting the Sales Team’s quotations and invoicing systems.• Providing induction and on-going training both in-house and at external venues.• Ensuring Performance Reviews were conducted on a regular basis and training requirements were built into the Annual Strategic Plan.• Business profit & loss, improving and implementing new procedures and processes. • Responsibility for the provision of Health and Safety training and equipment.• Managing the manufacturing process from design to completion, including sourcing supplies.• Liaising with agreed company suppliers both in the UK and Europe, negotiating best prices in order to maximise profit margins.• Sole responsibility for the design, development and maintenance of the business website.