Experience

Rocket Health

• Uganda
• Wellness and Fitness Services
• 1 - 100 Employee

• Administration and Operation

  • Jul 2022 - Present

  ● Overseeing the operations of the clinic, including training staff and monitoring the Rocket Health clinic operations and quality of care offered to the patients. ● Managing the financial health of the Rocket Health clinic by monitoring expenses ● Work closely with the Commercial team to secure new lines of business for the Rocket Health clinic across all business segments say; B2B, B2C and B2B2C. ● Ensure optimal scheduling of the human resources at the Rocket Health clinic to achieve operational efficiency and adherence to the Rocket Health service level agreements. The clinical administrator will submit shift and monthly reports as required by the Clinical lead, coordinate the coverage of clinical staff shifts including nurses, doctors & specialists. ● Develop and justify periodic clinic operational budgets and account for supplies (both medical and non medical supplies) at the clinic. ● Monitor, report and present on the key performance indicators for the clinic and individual staff deployed at the clinic. ● Support the Clinic Lead in Managing and motivating and lead the human resource at the clinic. This includes but is not limited to the leave schedule, training, reward and recognition of the clinic staff, strict adherence to the code of conduct and ethics. ● Ensure that the Rocket Health clinic is fully operational and functional within the stipulated working hours. Oversee attendance of clinical staff including clinic, laboratory & pharmacy staff. ● Report to the Clinic Lead and HR timely on staff disciplinary issues that may arise in line with the relevant Rocket Health policies and manuals. ● Ensure exceptional relationship management with customers, service providers and other key stakeholders. ● Work with the quality assurance and compliance team to ensure exceptional customer experience for all customers that seek care at the clinic. Show less



Uganda Technology And Management University

• Uganda
• Higher Education
• 1 - 100 Employee

• Part time Assistant lecturer

  • May 2017 - Present

  • Teaching students in areas allocated and reviewed from time to time by the head of department. • Carrying out research and produce publications or other research outputs, in line with personal objectives agreed in the Staff review process. • Supervising and assisting with supervision of undergraduate students. • Contributing to the development, planning and implementation of a high quality curriculum. • Assisting in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance. • Participating in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department. • Participating in the development, administration and marking of exams and other assessments. • Participating in the administration of the department’s programs of study and other activities as requested. Show less



International Medical Link (IML)

• Kampala, Uganda

• Customer Care & Hospital Relations Manager

  • Jan 2021 - Oct 2022

  • Managing the Hospital list by exploring the most cost-effective ways of maintaining hospitals, expanding or reducing the list when necessary, manage pricelists with support from medical doctors among other options. • Hospital Stakeholder Relations Management including but not limited to regular scheduled and intermittent Hospital visits/ spot checks, initiating meetings for negotiations among other effective stakeholder management interventions. • Conducting planned claims audit by detecting and managing hospital and client’s fraud related cases in the Health insurance sector with support from the Finance and Medical team members at IML.· • Spearheading efforts to ensure timely hospital payments as well as financial and medical reconciliations are effectively made for each hospital with support from Finance and Medical Services team members. Show less



Den Clinic

• Kampala, Uganda

• Operations Manager/Systems Administrator

  • Jan 2017 - Dec 2018

  • Conducting system security risk assessments for new and existing systems, applications and programs to identify vulnerabilities and prescribe possible solutions in line with industry best practices • Providing technical assistance and user training in operating the HSMIS used at the health facility and troubleshooting any, other hardware or network related issues. • Planning, installing and testing application software and hardware at the health facility. • Ensuring business continuity and participates in execution of disaster recovery plan • Implementing and improving the processes and procedures for the system in line with the business goals and priorities • Resolving all ICT system service requests in line with service level agreements Show less



Smart Applications International

• Kampala, Uganda

• Customer Marketing/Account Manager

  • Jan 2014 - Jan 2016

  Customer Relations, Sales and Marketing and General Account Management Customer Relations, Sales and Marketing and General Account Management



Smart Applications International

• Kampala, Uganda

• IT Support Officer/Area Officer

  • Jan 2013 - Jan 2013

  Systems Installations, User Training and general Systems Support Systems Installations, User Training and general Systems Support