Andrew Beech
Senior Partner Operations Manager at Virgin Media O2- Claim this Profile
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Namit Chawla
I am thrilled to write this testimonial for you Andrew, as I have had the pleasure of witnessing your remarkable growth and accomplishments firsthand. Your dedication, determination, and unwavering commitment to excellence have truly impressed me. From the moment I met you, it was evident that you possessed an exceptional work ethic and a genuine passion for your pursuits. You consistently demonstrated a hunger for knowledge and a willingness to go above and beyond in everything you set out to achieve. Your insatiable curiosity and thirst for learning have undoubtedly played a significant role in your success. One of the qualities that sets you apart is your ability to adapt and embrace challenges. Regardless of the obstacles that came your way, you approached them with an unwavering sense of optimism and a solution-oriented mindset. Your resilience and tenacity have allowed you to overcome adversity and emerge stronger than ever before. Furthermore, your outstanding interpersonal skills have enabled you to build strong relationships and collaborations. Your ability to communicate effectively, listen attentively, and empathize with others has made you a respected and admired individual. People naturally gravitate towards your warmth, authenticity, and genuine concern for their well-being. In addition to your remarkable personal qualities, your professional achievements speak volumes about your capabilities. Your accomplishments in driving NPS scores to where they are now, have been nothing short of exceptional. Your innovative ideas, meticulous attention to detail, and consistent delivery of outstanding results have left a lasting impact on everyone you've worked with. In summary, your journey has been an inspiration to all who have had the privilege of knowing you. I have no doubt that your future endeavors will continue to be met with success and fulfillment. It has been an absolute pleasure to be a part of your journey, and I am excited to see what the future holds for you. I have no doubt that you will continue to make a significant impact in all that you do. Wishing you continued success and happiness in all your future endeavors. Warmest regards, Namit Chawla
Namit Chawla
I am thrilled to write this testimonial for you Andrew, as I have had the pleasure of witnessing your remarkable growth and accomplishments firsthand. Your dedication, determination, and unwavering commitment to excellence have truly impressed me. From the moment I met you, it was evident that you possessed an exceptional work ethic and a genuine passion for your pursuits. You consistently demonstrated a hunger for knowledge and a willingness to go above and beyond in everything you set out to achieve. Your insatiable curiosity and thirst for learning have undoubtedly played a significant role in your success. One of the qualities that sets you apart is your ability to adapt and embrace challenges. Regardless of the obstacles that came your way, you approached them with an unwavering sense of optimism and a solution-oriented mindset. Your resilience and tenacity have allowed you to overcome adversity and emerge stronger than ever before. Furthermore, your outstanding interpersonal skills have enabled you to build strong relationships and collaborations. Your ability to communicate effectively, listen attentively, and empathize with others has made you a respected and admired individual. People naturally gravitate towards your warmth, authenticity, and genuine concern for their well-being. In addition to your remarkable personal qualities, your professional achievements speak volumes about your capabilities. Your accomplishments in driving NPS scores to where they are now, have been nothing short of exceptional. Your innovative ideas, meticulous attention to detail, and consistent delivery of outstanding results have left a lasting impact on everyone you've worked with. In summary, your journey has been an inspiration to all who have had the privilege of knowing you. I have no doubt that your future endeavors will continue to be met with success and fulfillment. It has been an absolute pleasure to be a part of your journey, and I am excited to see what the future holds for you. I have no doubt that you will continue to make a significant impact in all that you do. Wishing you continued success and happiness in all your future endeavors. Warmest regards, Namit Chawla
Namit Chawla
I am thrilled to write this testimonial for you Andrew, as I have had the pleasure of witnessing your remarkable growth and accomplishments firsthand. Your dedication, determination, and unwavering commitment to excellence have truly impressed me. From the moment I met you, it was evident that you possessed an exceptional work ethic and a genuine passion for your pursuits. You consistently demonstrated a hunger for knowledge and a willingness to go above and beyond in everything you set out to achieve. Your insatiable curiosity and thirst for learning have undoubtedly played a significant role in your success. One of the qualities that sets you apart is your ability to adapt and embrace challenges. Regardless of the obstacles that came your way, you approached them with an unwavering sense of optimism and a solution-oriented mindset. Your resilience and tenacity have allowed you to overcome adversity and emerge stronger than ever before. Furthermore, your outstanding interpersonal skills have enabled you to build strong relationships and collaborations. Your ability to communicate effectively, listen attentively, and empathize with others has made you a respected and admired individual. People naturally gravitate towards your warmth, authenticity, and genuine concern for their well-being. In addition to your remarkable personal qualities, your professional achievements speak volumes about your capabilities. Your accomplishments in driving NPS scores to where they are now, have been nothing short of exceptional. Your innovative ideas, meticulous attention to detail, and consistent delivery of outstanding results have left a lasting impact on everyone you've worked with. In summary, your journey has been an inspiration to all who have had the privilege of knowing you. I have no doubt that your future endeavors will continue to be met with success and fulfillment. It has been an absolute pleasure to be a part of your journey, and I am excited to see what the future holds for you. I have no doubt that you will continue to make a significant impact in all that you do. Wishing you continued success and happiness in all your future endeavors. Warmest regards, Namit Chawla
Namit Chawla
I am thrilled to write this testimonial for you Andrew, as I have had the pleasure of witnessing your remarkable growth and accomplishments firsthand. Your dedication, determination, and unwavering commitment to excellence have truly impressed me. From the moment I met you, it was evident that you possessed an exceptional work ethic and a genuine passion for your pursuits. You consistently demonstrated a hunger for knowledge and a willingness to go above and beyond in everything you set out to achieve. Your insatiable curiosity and thirst for learning have undoubtedly played a significant role in your success. One of the qualities that sets you apart is your ability to adapt and embrace challenges. Regardless of the obstacles that came your way, you approached them with an unwavering sense of optimism and a solution-oriented mindset. Your resilience and tenacity have allowed you to overcome adversity and emerge stronger than ever before. Furthermore, your outstanding interpersonal skills have enabled you to build strong relationships and collaborations. Your ability to communicate effectively, listen attentively, and empathize with others has made you a respected and admired individual. People naturally gravitate towards your warmth, authenticity, and genuine concern for their well-being. In addition to your remarkable personal qualities, your professional achievements speak volumes about your capabilities. Your accomplishments in driving NPS scores to where they are now, have been nothing short of exceptional. Your innovative ideas, meticulous attention to detail, and consistent delivery of outstanding results have left a lasting impact on everyone you've worked with. In summary, your journey has been an inspiration to all who have had the privilege of knowing you. I have no doubt that your future endeavors will continue to be met with success and fulfillment. It has been an absolute pleasure to be a part of your journey, and I am excited to see what the future holds for you. I have no doubt that you will continue to make a significant impact in all that you do. Wishing you continued success and happiness in all your future endeavors. Warmest regards, Namit Chawla
Experience
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Virgin Media O2
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United Kingdom
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Telecommunications
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700 & Above Employee
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Senior Partner Operations Manager
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Oct 2019 - Present
Being the key lead for all compliance and customer experience initiatives across the sales function of Virgin Media O2, my key successes in this role have been the ability to build strong relationships across internal and external teams, get to heart of the matter of a problem, create successful strategies and lead customer innovation projects that through people engagement and collaboration, drive exceptional results.
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Partner Operations Consultant
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Feb 2016 - Oct 2019
Having the core responsibility to ensure Virgin Media complied with regulatory quality and compliance requirements, it was in this position where I was able to reimagine the model for Quality Assurance, save over 300K of OPEX costs, and deliver detailed insight that propelled quality based monitoring scores, reduced customer complaints, and increased Net Promotor Scores for Virgin Telesales.
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Performance Manager
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Jan 2015 - Feb 2016
I managed sales performance within Outsource Sales Partners based in Glasgow and Newcastle. Accountable for their successful growth, I spent my working week on site, coaching agents and team managers, assisting them to build a culture where they could be self sufficient, resulting in both sites overachieving their targets, enabling them to grow their headcount.
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Customer Experience Manager
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Oct 2012 - Dec 2014
I created a values based framework for Virgin Media and had the fantastic opportunity to travel around our UK call centres and our partner call centres in The Philippines to deliver to agents, team managers, and operations managers. Through reporting insight I developed, this framework provided powerful data that enabled improvements to made to sales conversion and CSAT (Customer Satisfaction Scores).
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Sales Agent
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Jul 2009 - Sep 2012
Selling Virgin Media Cable service, upselling and attaching mobile products whilst promoting the Virgin brand through excellent customer experience.Point of contact for our team and regularly acted as team manager to academies and teams who needed support.
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Education
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1998 - 2000
Widnes Sixth Form College
3 A levels, English Language, Theatre Studies and Media Studies -
1992 - 1997
New Heys
Maths, English Language, English Literature, Drama
Community
