Experience

ServiceMac, LLC
• United States
• Financial Services
• 200 - 300 Employee
• Business Analyst

  • Jun 2021 - Present


Lakeside Project Solutions

• United States
• Facilities Services
• 1 - 100 Employee

• Affiliate Network Coordinator

  • Jan 2019 - Jun 2021

  Denver, NC Coordinate & manage affiliate network totaling over 13,000 subcontractors nationwide. Audit internal and external projects and ensure proper documentation is in order while investigating complaints, concerns while working towards appropriate resolutions. Used Complex Excel functions to perform data and trend analysis on usage of KPI’s while identifying areas for improvement, underlying causes, and working with a team to develop resolutions. Develop, implement and provide training for both newly… Show more Coordinate & manage affiliate network totaling over 13,000 subcontractors nationwide. Audit internal and external projects and ensure proper documentation is in order while investigating complaints, concerns while working towards appropriate resolutions. Used Complex Excel functions to perform data and trend analysis on usage of KPI’s while identifying areas for improvement, underlying causes, and working with a team to develop resolutions. Develop, implement and provide training for both newly implemented procedures, and those focused towards increasing clarity and understanding of existing processes.

• Project Coordinator

  • Sep 2018 - Jan 2019

  Denver, NC Coordinate & complete while project managing multiple simultaneous projects with varying scopes for facilities maintenance fields including: RFQ, RFP, execution and invoicing. B2B negotiation with subcontractors while acting as the liaison between sites across multiple states.



White Oak Manor

• United States
• Consumer Services
• 1 - 100 Employee

• Director Of Social Services

  • Dec 2016 - May 2018

  Selected to oversee day-to-day operations supporting a department providing social services for a 176-bed nursing / rehabilitation facility. Supervised, trained and mentored direct reports. Accountable for service delivery / performance, patient / staff relations, process improvements, compliance, policies & procedures, resource planning & execution, program coordination, data analysis, and staff training & development. • Improved service performance via complex excel functions to… Show more Selected to oversee day-to-day operations supporting a department providing social services for a 176-bed nursing / rehabilitation facility. Supervised, trained and mentored direct reports. Accountable for service delivery / performance, patient / staff relations, process improvements, compliance, policies & procedures, resource planning & execution, program coordination, data analysis, and staff training & development. • Improved service performance via complex excel functions to index, track and resolve program issues impacting facility efficiency for a 176-bed skilled nursing facility. • Conducted patient assessments / care planning as well as assisted patients and families adjusting to new surroundings or occupations within a skilled nursing facility. • Networked and provided resources for individuals returning to the community following short-term rehabilitation. • Planned and coordinated social service programs and key resources to deliver care and social services to streamline facility operations and promote the health and well-being of employees and residents. • Helped facilitate new DHEC implementations to ensure compliance with psychosocial and dental requirements for all 176 residents within a two-month period. • Achieved compliance requirements by overseeing audits and evaluating data trends to conduct trainings and manage grievances across facility. • Boosted customer / employee satisfaction by developing and implementing strategic plans, operational policies, processes, and procedures. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Electronic Technician

  • Jan 2011 - May 2018

  Provide management, technical support, troubleshooting and team leadership to up to 12 technicians in maintenance, calibration and repair of communication and navigation equipment. Reviewed 13-week maintenance requirements and delegated task according to personnel experience and expertise to accomplish task in most efficient ways possible while ensuring all personnel uphold principles of risk management. Monitor and track personnel to ensure all tasks, trainings and medical requirements were… Show more Provide management, technical support, troubleshooting and team leadership to up to 12 technicians in maintenance, calibration and repair of communication and navigation equipment. Reviewed 13-week maintenance requirements and delegated task according to personnel experience and expertise to accomplish task in most efficient ways possible while ensuring all personnel uphold principles of risk management. Monitor and track personnel to ensure all tasks, trainings and medical requirements were being accomplished appropriately while acting as the liaison within the Chain of Command for junior personnel and leadership. • Used complex excel functions to developed calculations and analytics to assist training department in monitoring completed tasks for over 200 Navy personnel. • Maintained 100% inventory compliance during training exercises involving over 200 sailors and distribution / classification of communication equipment totaling $2+ million up to and including classification level of: Secret Clearance. Show less



Piedmont Center For Mental

• United States
• Hospitals and Health Care

• Master Level Social Worker (Intern)

  • May 2015 - May 2016

  Columbia, South Carolina Area Provided therapeutic residential services to chronically/severely mentally ill, NGRI adults with a goal of transition into more independent community placements. Provided individual and group Cognitive Behavioral Therapy (CBT), emphasizing therapy in the treatment of Schizophrenia Spectrum along with additional comorbid disorders. Collaborated with team to determine treatment plans and goals for discharge. Documented sessions in case files to track progress; ensured progress notes for… Show more Provided therapeutic residential services to chronically/severely mentally ill, NGRI adults with a goal of transition into more independent community placements. Provided individual and group Cognitive Behavioral Therapy (CBT), emphasizing therapy in the treatment of Schizophrenia Spectrum along with additional comorbid disorders. Collaborated with team to determine treatment plans and goals for discharge. Documented sessions in case files to track progress; ensured progress notes for court-mandated cases included sufficient detail. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Wire Technician

  • Nov 2012 - Jun 2014

  Charleston, South Carolina Area Perform troubleshooting and installation for AT&T U-Verse services entailing VoIP, HSIA and IPTV. Duties include making connections at cross boxes, running drop wires going to/from both aerial and ground terminals to the outside network interface, connecting and replacing outside network interfaces, repairing and running new lines while identifying quality assurance of signal leading into and within the home.