Experience

Hurricane Labs

• United States
• Computer and Network Security
• 1 - 100 Employee

• SOC Analyst

  • Feb 2023 - Present

  - Respond to critical security events and escalate them to the appropriate team for resolution as needed. - Work in a team environment to research and resolve security events for clients. - Provide recommendations on handling incident response once an event was detected and escalated. - Respond to critical security events and escalate them to the appropriate team for resolution as needed. - Work in a team environment to research and resolve security events for clients. - Provide recommendations on handling incident response once an event was detected and escalated.



Walmart

• United States
• Retail
• 700 & Above Employee

• Technician IV

  • Sep 2022 - Feb 2023

  -Interact with internal and external customers for solving opportunities for offline applications including Avaya connections troubleshooting, VCC initialization error, while maintaining remedies with an above average speed of closing tickets. -Resolve operation critical management issues with IEX applications for over 40 managers that need immediate resolutions for solving incorrect files/software versions that need to be reformatted and properly installed or overridden within thirty minutes of being made. -Communicate with various internal teams and external to update on new protocols, points of contacts, SOWs/SOPs. -Manage and maintain multiple projects throughout the Walmart call center operations. -Preserve over 2,000 pieces of hardware for associates to use for a day-to-day activity by installing software updates, performing service audits and making sure users are within compliance standards. Show less



Benton County Government

• United States
• Government Administration
• 100 - 200 Employee

• IT Support Specialist II

  • Feb 2019 - Apr 2022

  • Responsible for maintaining all county employee PC's and peripherals. • Kept inventory of every PC and peripherals. • Built and maintained the employee portal WordPress website. • Responsible for any and all repairs needed for each PC. • Built new PC systems for each new employee and deployed them in a timely manner. • Responsible for adding extra equipment to users area. • Performed cable management to make all desks look immaculate. • Supported end users with any software issues they encounter. Show less



Movado CO Store

• United States
• Retail
• 1 - 100 Employee

• Salesperson

  • Oct 2016 - Jul 2018

  • Responsible for selling watches to customers by explaining and detailing the time piece features • Maintained merchandise at the store, changed batteries, and item presentation • Charged customers via cash, debit or credit, received merchandise, accepted returns and balanced register • Kept inventory of every watch that went in and out of the store. • Responsible for selling watches to customers by explaining and detailing the time piece features • Maintained merchandise at the store, changed batteries, and item presentation • Charged customers via cash, debit or credit, received merchandise, accepted returns and balanced register • Kept inventory of every watch that went in and out of the store.