Andrew Baranov
Lead Technical Quality Manager at TerraLink Global- Claim this Profile
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Bio
Aziz Bandeli
I have had the pleasure of working with Andrew over last few years. Andrew is one of our few experts who understands both business process and technology equally well. Andrew has been a huge asset to our projects/ programs/ upgrades. Andrew is passionate about ensuring our operations are best in class. I have always found Andrew to be detailed oriented, reliable, flexible & amazing individual to work with.
Alex Korobkov
I was a direct manager for Andrew when he toot Production support role for Intel Sales and Marketing tools world wide. He took Production support Champion role in EMEA and was a first point of contact for whole 20+ applications in his support portfolio. Andrew demonstrated deep technical knowledge and good customer orientated while doing impact analysis or working with our stakeholders across the globe. In his role Andrew managed a team of Production support technicians and achieved at highest possible SLA scores. I would like to recommend Andrew to get a management position in Production support team with high quality standards and globally distributed customers.
Aziz Bandeli
I have had the pleasure of working with Andrew over last few years. Andrew is one of our few experts who understands both business process and technology equally well. Andrew has been a huge asset to our projects/ programs/ upgrades. Andrew is passionate about ensuring our operations are best in class. I have always found Andrew to be detailed oriented, reliable, flexible & amazing individual to work with.
Alex Korobkov
I was a direct manager for Andrew when he toot Production support role for Intel Sales and Marketing tools world wide. He took Production support Champion role in EMEA and was a first point of contact for whole 20+ applications in his support portfolio. Andrew demonstrated deep technical knowledge and good customer orientated while doing impact analysis or working with our stakeholders across the globe. In his role Andrew managed a team of Production support technicians and achieved at highest possible SLA scores. I would like to recommend Andrew to get a management position in Production support team with high quality standards and globally distributed customers.
Aziz Bandeli
I have had the pleasure of working with Andrew over last few years. Andrew is one of our few experts who understands both business process and technology equally well. Andrew has been a huge asset to our projects/ programs/ upgrades. Andrew is passionate about ensuring our operations are best in class. I have always found Andrew to be detailed oriented, reliable, flexible & amazing individual to work with.
Alex Korobkov
I was a direct manager for Andrew when he toot Production support role for Intel Sales and Marketing tools world wide. He took Production support Champion role in EMEA and was a first point of contact for whole 20+ applications in his support portfolio. Andrew demonstrated deep technical knowledge and good customer orientated while doing impact analysis or working with our stakeholders across the globe. In his role Andrew managed a team of Production support technicians and achieved at highest possible SLA scores. I would like to recommend Andrew to get a management position in Production support team with high quality standards and globally distributed customers.
Aziz Bandeli
I have had the pleasure of working with Andrew over last few years. Andrew is one of our few experts who understands both business process and technology equally well. Andrew has been a huge asset to our projects/ programs/ upgrades. Andrew is passionate about ensuring our operations are best in class. I have always found Andrew to be detailed oriented, reliable, flexible & amazing individual to work with.
Alex Korobkov
I was a direct manager for Andrew when he toot Production support role for Intel Sales and Marketing tools world wide. He took Production support Champion role in EMEA and was a first point of contact for whole 20+ applications in his support portfolio. Andrew demonstrated deep technical knowledge and good customer orientated while doing impact analysis or working with our stakeholders across the globe. In his role Andrew managed a team of Production support technicians and achieved at highest possible SLA scores. I would like to recommend Andrew to get a management position in Production support team with high quality standards and globally distributed customers.
Experience
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TerraLink Global
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Technical Quality Manager
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Sep 2022 - Present
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SAP
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Germany
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Software Development
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700 & Above Employee
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Senior Technical Quality Manager
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Apr 2017 - Aug 2022
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Technical Quality Manager
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Jun 2014 - Mar 2017
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Intel Corporation
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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Customer Support Manager
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Apr 2013 - Dec 2013
• Sales and support center management with the team of Contractors providing service to Reseller Channel, Online Sales and Intel Customer support organizations for all aspects of technical and sales support. • Driving CRM business processes alignment across Sales and Marketing groups • Driving operational excellence in outsourcing • Responsible for inbound and outbound customer care, technical support and management of accounts, technical troubleshooting, marketing service, program support, outbound sales and Customers database administration • Identifying Pre-Sales, Sales and Collaboration opportunities between Channel, Online sales and Technical teams • Supplier relationship management • KPI management Show less
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Senior SAP CRM Business Systems Analyst and Support manager
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Jan 2008 - Apr 2013
• Strategic Consulting in Account&Contact, Security, Territory management and Campaign management segmentation areas.• Technical Integration lead for Advanced collaboration environment solution. • Business Customer Master Data operations lead supporting Sales and Marketing group initiative in customer management effort in Embedded and Influencing spaces. • Technical lead for SAP CRM Support Maintenance releases• Production support lead for Post-sales and Pre-sales Telemarketing solutions for Externally/Internally facing customers. Show less
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SAP Basis engineer
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Sep 2007 - Dec 2008
• SAP Basis engineering activities.• Implementation of SAP Training and SAP Sandbox environment in the enterprise. • Development and support of the internal SAP dedicated tools.
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Systems integration engineer
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Dec 2004 - Aug 2007
• Support and purchasing of hardware equipment.• Providing support during development cycle of the Web applications on .NET development platform.• Providing KTBR support for online applications on .NET production environment.• Performing administrative tasks for IIS 6.0 and SQL 2005 servers which are the part of the .NET development platform.• Consulting developers about configuration, permitted services and technologies on .NET development platform.• Providing support for developers, installation of the IIS6.0 and SQL2000 builds on Russia development servers.• Security management for .NET based applications.• Managing Hiring process for department in Russia• Training activities for new hires Show less
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Education
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1992 - 1997
Nizhniy Novgorod State Technical Universitynamed after R.Y. Alekseev (NSTU)
Master's degree, Radio engineering
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