Experience

Cropac Equipment Inc.

• Canada
• Construction
• 1 - 100 Employee

• Service Manager

  • Dec 2022 - Present

  Over 30 years of industry experience, cranes, forklifts, aerial platforms, wheel loaders, backhoes, excavators, material handlers, graders dozers and more. With a passion for customer service, the optimizing of machine uptime and service operations efficiency. Over 30 years of industry experience, cranes, forklifts, aerial platforms, wheel loaders, backhoes, excavators, material handlers, graders dozers and more. With a passion for customer service, the optimizing of machine uptime and service operations efficiency.



Liebherr-Canada Ltd.

• Canada
• Machinery Manufacturing
• 100 - 200 Employee

• Field Service Supervisor

  • Apr 2022 - Dec 2022

• Service Specialist

  • Sep 2021 - Apr 2022



Brandt Group of Companies

• Canada
• Machinery Manufacturing
• 700 & Above Employee

• Customer Support Advisor

  • Jul 2021 - Sep 2021

• Service Manager London and Windsor

  • Jun 2020 - Jul 2021


Brandt Tractor
• Canada
• Food and Beverage Manufacturing
• Customer Support Advisor

  • Oct 2019 - Jun 2020


Nortrax Canada

• Product Support Technology Representative

  • Feb 2018 - Oct 2019

  - Training and implementation of JDLink Telematics - Proactively monitor JDLink subscriptions and promote renewals - Promote and support customers with Preventative Maintenance Contracts and Total Repair Cost Management Contracts - Promote and support customers with service and parts requirements

• Shop Foreman

  • May 2015 - Feb 2018

  Manage the day to day operation of the service department. Schedule road and shop repairs, advise customers of all repair requirements and finalize the repair orders.



Wajax Equipment

• Crane Service and Installation Technician

  • Jul 2012 - May 2015

  Service and installation of Palfinger and Welco-Beales Hydra-Lift cranes

• Shop Foreman, Crane and Utilities

  • Jan 2011 - Jul 2012

  Supervised crane and utility department shop and field staff - quoted and negotiated all service contracts and tenders - processed work orders and maintained WIP - maintained records of all work performed and documented all inspections - monitored department expenses and budgeted tooling purchases - worked with technicians and apprentices overseeing training and ensuring performance - participated in the branch health and safety program - maintained relationships with all customer contacts



Strongco Equipment

• Branch Manager

  • May 2009 - Jan 2011

  Supervised all branch and service operations - provided written estimates for all service work performed - processed all service and warranty work orders and maintained WIP - worked with the sales department ensuring all PDI and equipment modifications were completed on budget and that they exceeded the expectations of the customer - oversaw branch health and safety program maintaining a standard of excellence with no lost time accidents - assisted with shop and field repairs - engaged with customers negotiating positive solutions for any disputes Show less



Volvo Rents - Volvo Construction Equipment

• United States
• Facilities Services

• Service Manager

  • Jun 2007 - May 2009

  Supervised all shop and yard staff - ensured all equipment was maintained to the Volvo Rents standard of excellence - provided a leadership role assisting with operations during branch management transition - recruited and trained service staff - processed all work orders - assisted controller with account payables and receivables - provided and maintained purchase orders for all shop and yard expenses - provided condition and activity reports on all rental equipment - negotiated service contracts with all department suppliers - quoted and invoiced all customer and damage repairs Show less



Steeplejack Services

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Field Service rep

  • 2004 - 2007

  Worked independently to provide all the field service for an extensive rental fleet of aerial equipment - quoted and repaired customer work - provided onsite operator safety training for equipment Worked independently to provide all the field service for an extensive rental fleet of aerial equipment - quoted and repaired customer work - provided onsite operator safety training for equipment



NES Rentals

• United States

• Shop Technician / Lead hand

  • 2002 - 2004

  - service and maintenance of aerial platform, scissor lifts, forklifts, burden carriers, cranes, rigger trucks, telescopic forklifts and loaders - service and maintenance of aerial platform, scissor lifts, forklifts, burden carriers, cranes, rigger trucks, telescopic forklifts and loaders



High Reach Inc

• Product Field Representative

  • 1996 - 2002

  High Reach is a dynamic company that enables all its employees to wear many hats - during my time here I was mentored by two of the best in the business - gaining exposure to both inside and outside sales and rentals - we developed existing and new markets for industrial mobile cranes, specialty rigging equipment and large capacity lift trucks - as a part of my duties I supported management by overseeing a successful service department - as a team we would design and modify equipment to best suit our fleet and customer requirements - this team set a standard of service that became the bar to achieve in the industry Show less



Contractors Machinery and Equipment

• Rental Sales Coordinator

  • 1994 - 1996

  - after briefly working for CME Rentals as technician I quickly transitioned in to the role of a Field Sales Rep. - Marketing the rentals and sales of Grove aerial lifts and industrial carry deck cranes, Gradall rough terrain fork lifts, Taylor lift trucks and Case skid steer loaders. - During this time CME grew to be be a primary equipment supplier on all the major automotive sites in Ontario and the single source supplier for the Strait Crossing Project - after briefly working for CME Rentals as technician I quickly transitioned in to the role of a Field Sales Rep. - Marketing the rentals and sales of Grove aerial lifts and industrial carry deck cranes, Gradall rough terrain fork lifts, Taylor lift trucks and Case skid steer loaders. - During this time CME grew to be be a primary equipment supplier on all the major automotive sites in Ontario and the single source supplier for the Strait Crossing Project