Brand Ambassador

• May 2023 - Present

I help people find out if coding is for them by offering free in person and online coding classes, and support by being there for questions people may have about coding. I help people find out if coding is for them by offering free in person and online coding classes, and support by being there for questions people may have about coding.

Software Engineer Internship

• Nov 2022 - May 2023

Worked on a team to help with a predictive pop up box to help agents identify the reason a customer has called in. This would speed up the calls and help with the average handle time KPIs Gained experience in: PlantUML, Ruby, Docker, Kubernetes, Postman, and Jira Worked on a team to help with a predictive pop up box to help agents identify the reason a customer has called in. This would speed up the calls and help with the average handle time KPIs Gained experience in: PlantUML, Ruby, Docker, Kubernetes, Postman, and Jira

Software Engineer Internship

• Oct 2022 - Nov 2022

Senior Agent

• Nov 2021 - Oct 2022

Fraud Analyst

• Mar 2021 - Nov 2021

I work with members in disputing applications for services, credit cards, and bank accounts they did not apply for.

Fraud Analyst Team Captain

• Jul 2017 - Jan 2021

Worked closely with team members to set up production lines. Conducted troubleshooting and assigned tasks to specified employees to resolve problems. Observed worker activity to enforce adherence to procedures, safety rules and regulations. Identified personal strengths and weaknesses and adjusted techniques to enhance performance. Inputted all information regarding fraud investigations into detailed reports that were submitted to clients. Completed required investigations on referred files ahead of deadlines, typically within 2 hours. Examined various types of materials, including financial statements, written documents and audio files that could be used as evidence for fraud cases. Coordinated investigations with Specialized Units in insurance and law enforcement agencies. Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases. Identified fraud patterns and anomalies through analysis of large quantities of data. Communicated with customers and company personnel, utilizing active listening and interpersonal skills. Earned reputation for good attendance and hard work. Show less

Marketing Manager

• Mar 2013 - Jan 2021

I'm One of the operational managers for CIty Base Cinema. I run the floor and hang up the marketing materials to promote the upcoming films. I worked closely with the studios on unique events to draw people in to see the movies. Previous: I'm the Technology Manager for City Base Cinema and Co-General Manager of their Marketplace location in New Braunfels. I'm responsible for day to day operations (opening and closing along with my co manager), and the showtimes, and running the digital theater systems. Show less

Writer/Social Media

• Feb 2015 - Mar 2017

I wrote Gears and Bones. Currently I'm working on the Knox for Guardian Knight Comics, and I grow their social media pages. I wrote Gears and Bones. Currently I'm working on the Knox for Guardian Knight Comics, and I grow their social media pages.

Booking Coordinator

• Sep 2015 - Dec 2015

I work on getting top tier artist talent for Alamo City Comic Con, and running artist alley. I work on getting top tier artist talent for Alamo City Comic Con, and running artist alley.

Projectionist

• Mar 2008 - Mar 2013

Formerly Texas Cinemas I worked with the projectors, spliced film, changed bulbs, fixed problems:Brain wraps, Burnt Film, Lighting issues, Ripped and Scratched film. Formerly Texas Cinemas I worked with the projectors, spliced film, changed bulbs, fixed problems:Brain wraps, Burnt Film, Lighting issues, Ripped and Scratched film.

Quality Inspector

• Feb 2010 - Mar 2012

I check parts and write reports on supplier defects. I check parts and write reports on supplier defects.

Level One Installer

• Jan 2009 - Feb 2010

On days I wasn't in a Central office installing equipment, I worked in the warehouse, and delivered parts to other job sites. On days I wasn't in a Central office installing equipment, I worked in the warehouse, and delivered parts to other job sites.