Human Resources Manager

• Apr 2022 - Present

Employee Engagement Specialist

• Mar 2019 - Apr 2022

• Aligning the organization’s talent management strategies and vision with regards to recruitment & onboarding, retention, culture & employee engagement, wellness & absenteeism, performance management, talent development and workforce planning • Created multiple monthly metrics and analyzed trends, gaps and best talent management practices • Acts as the internal expert in HRIS in order to be a resource for the optimum use and benefits of the software system • Supports and implements recruiting processes, tools, resources and training • Supports managers in coaching, mentoring and developing employees through the talent development and succession planning processes • Manages the employee engagement survey process in the home, assess trends, gaps and outcomes and partners with operations to create action plans • Supports operations in the management of the wellness and absenteeism program, addresses concerns with management and employees as necessary and aligns with the collective agreement in the home • Created Early & Safe Return To Work packages for injured/ill employees that in- cludes: Employer Package, Employee Package, Return To Work meeting Package, General Modified Duties Offer Package, Process Flow Chart with corresponding instructions, trained / coached all supervisors in this regard • Facilitate coaching and mentoring for all staff with our Employee Assistance Program • Created multiple metrics to track and analyze: employee turnover, overtime expendi- tures, recruitment analytics, leave of absences, attendance history reports, claims management, and staff vacancies • Management Co-Chair for the homes JHSC and accountable for all of CARF’s project completions • Measures engagement and behaviour throughout the home utilizing “The Predictive Index” while also prioritizing candidates with the right behavioural and cognitive fit • Co-Chair Wellness committee to increase staff engagement activities • Organized the homes Years of Service Awards for all staff Show less

People & Culture Business Partner

• May 2017 - Mar 2019

• Perform regular audits in regards to ESA compliance • Administer CARF drills, perform monthly hazard inspections, send corrective action reports, and update Emergency Response Plan • Schedule and run our Advisory Council meetings • Responsible for effective field staff utilization • Maintain our employee engagement strategies and various HR metrics • Conduct disciplinary action meetings with staff members with corrective actions • Process new hire entries into our database and update status changes • Track mandatory service qualifications for all field staff • Responsible for initiating the AWOL process • Investigate employee injuries, workplace harassment/violence inquiries and H&S concerns • Conduct New Hire Orientation training on On-Boarding procedures on a regular basis • Was responsible for creating an H&S policy/procedure for incident in regards to expectations and requirements for reporting/responsibilities for different parties involved • Completed a SWOT analysis of the company’s H&S effectiveness • Organized, scheduled, followed up, and assisted with two JHSC’s • Assisted in our organizations Re-Brand events in terms of logistics • Assists with MOL compliance notices • Updated training material and processes • Analyze trends from monthly statistic reports and vehicle accidents to evaluate our H&S effectiveness • Create Employment Verification Letters for employees and other various requests of this nature • Conduct and review Exit Interviews • Responsible for tracking all LOA’s and process accordingly • Accountable for full-cycle recruiting • Participated in DISC training • Ensured our location has the necessary required postings as per ministry requirements • Ensure regulation 1101 compliance • Responsible for the termination process of employees • Followed up on Personal Development Plans and Activity Reports for management Show less

Health and Safety Coordinator

• Jan 2016 - Mar 2017

• Point of contact for Health and Safety for two divisions of Telecon (Expercom - 8 locations and Promark - 4 locations) and reported to the Health & Safety Manager of Ontario • Conducted New Hire Orientation training weekly with the assistance of HR for two divisions of Telecon (Expercom and Promark) • Scheduled training for dozens of courses across multiple locations in Ontario • Organized multiple locations to be compliant with regulation 1101 (First Aid) • Assisted with supervisors inquiries regarding injuries, accidents, H&S supply orders, and other various requests • Administered the approval process for Sub-Contractors with Bell • Created an Emergency Response Plans for several locations • Updated the MSDS binders for different divisions • Organized, scheduled, followed up, and assisted with several JHSC’s • Assisted a 3rd party claims consulting partner and supervisors with any inquiries they may have regarding any open claims or incident/vehicle reports • Conducted site inspections with corrective action recommendation reports • Hosted weekly safety meetings at the Gormley yard • Assisted with MOL compliance notices, H&S equipment inquiries, and Flash Reports • Performed root cause analysis reports from accidents/injuries • Assisted in the creation of Safe Work Procedures • Updated training material and process with the assistance of HR for new hires • Analyze trends from monthly statistic reports and vehicle accidents to evaluate our H&S effectiveness • Uploaded training information into the Bell server for employee approval • Responsible for the maintenance and upkeep of the employee training matrix for Expercom (Over 500 active employees) Show less

Human Resources Assistant / Health & Safety Coordinator

• Apr 2015 - Dec 2015

• Created our Health & Safety policy, Workplace Harassment / Violence and Discrimination policy, Health & Safety Manual, Return to Work Plan, Fire Escape / Evacuation Plan, and Work Boot & Safety Shoes Reimbursement Plan • Managed WSIB claims for injured employees • Responsible for administering and maintaining the company benefits program • Created Employment Verification Letters, Layoff/Recall Letters to employees • Health & Safety Coordinator for three plants • Organized various types of training: WHMIS, H&S training for workers/supervisors, First Aid, Joint Health & Safety Committee members • Conducted/reviewed Exit Interviews • Created Injury/Incident Report procedures • Created Monthly Inspection Checklists (vehicles, lift trucks, ladders, first aid) • Created Standard Operating Procedures (forklift/lift truck, health & safety representative, stretch wrapper machine) • Responsible for tracking all leave times (vacation, sick, etc.) • Responsible for full-cycle recruiting • Coordinate orientation for new hires • Ensured all locations had the necessary required postings as per ministry requirements • Responsible for the termination process of employees • Tracked Work Permits for employees • Led the Social Committee for event organizing (team meetings, spirit events) • In charge of maintaining, filing, and updating all staff data Show less

Human Resources Assistant

• May 2014 - Apr 2015

• Created Employment Verification Letters, Cheque Requests, and Records of Employment• Processed Payroll Cash Advances, Recruitment Reward Applications, and On/Off Cycle Terminations• Submitted monthly Hiring’s Report to the Government of Canada• Followed up on Personal Development Plans and Activity Reports for management• Provided administrative support in workers compensation cases• Investigated Accident Incident Reports• Created, sent, and processed Exit Interviews• Administrator of our Movember campaign for all of Canada• Created our Great Places To Work Application for 2015 for Fortune 50• Created our Accessibility for Ontarians Disabilities Act PowerPoint with voiceovers on our intranet site for employee sign-off• Responsible for updating our Fleet Insurance policies• Followed up on requests from Health & Safety checklists for all of our 123 stores• Performed Health & Safety inspections at head office• Complied with orders from CSST and MOL• Responsible for Health & Safety Awareness training in Ontario• Oversaw WHMIS training for all Moores stores• Chaired and was responsible for recording minutes at our JHSC meetings• Responded to various employment inquiries Show less

Wardrobe Consultant

• Aug 2005 - May 2014

• Met or exceeded monthly sales goals• Participated in several trade shows• Assisted in training and mentoring of new employees• Established a great rapport with customers to ensure repeat cliental• Followed up with customers on a weekly basis to ensure the quality of their visit, experience, and finished product• Developed leadership skills• Assisted with merchandising responsibilities