Experience

Skyline Technology Solutions

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Network Operations Center Technician

  • May 2022 - Present

  Provided first level troubleshooting and support services for client Network Devices and Applications, through proactive monitoring of Switches, Routers, Servers. Provided and Manage secure access to Metropolitan Telecom Network systems. Prioritized workload in a fast paced environment. Responsible for Catalog and tracking of Customer Request and Incidents to be resolved. Dispatched field techs for repair when needed. Worked with field techs to turn up new services, and incorporate new devices into the core network monitoring system. Show less



University of Maryland Medical System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Support Specialist II

  • Jan 2022 - Jun 2022

• IT Support Specialist

  • Apr 2021 - Jan 2022

  1. Basic knowledge and understanding of how technology can be applied to provide standard system support.2. Basic knowledge of PC hardware and peripherals associated with applications.3. Effective communication skills, ability to read and follow instructions accurately, timely and effectively.4. Excellent customer service skills and the ability to work with all levels within the organization and working within a team.5. Ability to perform daily work activities of the position assuring prompt and effective response to customer needs.6. Basic analysis and problem-solving skills to assess the customer's need and determine appropriate solutions.7. Ability to understand and adhere to systems security and control procedures in accordance with departmental, vendor standards and regulatory bodies. Show less

• Support Specialist

  • Apr 2020 - Apr 2021



University of Maryland Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Clerk

  • Aug 2020 - Apr 2021



Mary Miller for Baltimore

• United States
• Political Organizations

• Political Organizer

  • Feb 2020 - Apr 2020



Best Buy

• Retail
• 700 & Above Employee

• Best Buy

  • Jul 2019 - Feb 2020

  Assisting customers with locating merchandise while providing excellent customer service ● Operate cash register and collect payments as needed throughout my shift ● Maintain current knowledge of new technological trend for my work area ● Answer any questions customers may have about potential purchases ● Collects and updates any customer demographics that are out of date in a professional manner ● Scheduling any tech-repair appointments that might be necessary Assisting customers with locating merchandise while providing excellent customer service ● Operate cash register and collect payments as needed throughout my shift ● Maintain current knowledge of new technological trend for my work area ● Answer any questions customers may have about potential purchases ● Collects and updates any customer demographics that are out of date in a professional manner ● Scheduling any tech-repair appointments that might be necessary



Priority Care Inc

• Washington DC-Baltimore Area

• Junior Public Relation Assistant

  • Jan 2019 - May 2019

  ● Ensure the creation and maintenance of employment advertisement and Client advertisement. ● Ensure operation of equipment by completing preventive. maintenance requirements and evaluating equipment. ● Answered and directed phone calls and referrals throughout the day. ● Entered data through several different software applications used the company ● Ensure the creation and maintenance of employment advertisement and Client advertisement. ● Ensure operation of equipment by completing preventive. maintenance requirements and evaluating equipment. ● Answered and directed phone calls and referrals throughout the day. ● Entered data through several different software applications used the company



David Blair Campaign

• Rockville, Maryland, United States

• Political Canvasser

  • Mar 2018 - Aug 2018

  ● Facilitates GOTV efforts on election day ● Increase credibility and policies for the candidate ● Gather and solicit a donation in a courteous manner from residents of the local area while following correct accounting procedures. ● Participate in the distribution of information about the candidate David Blair and resident’s polling location and polling date ● Collect and update and voter demographics and reporting the ● Facilitates GOTV efforts on election day ● Increase credibility and policies for the candidate ● Gather and solicit a donation in a courteous manner from residents of the local area while following correct accounting procedures. ● Participate in the distribution of information about the candidate David Blair and resident’s polling location and polling date ● Collect and update and voter demographics and reporting the



WETA

• United States
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• Canvasser

  • Jan 2018 - Apr 2018

  Inform and outreach the local area about the purpose of WETA and its impact in the neighborhood and follow up with them. ● Communicate effectively the best way to support the station. ● Gather and solicit a donation from residents of the local area. ● Participate in the distribution of information about WETA to the resident while exhibiting professionalism. Inform and outreach the local area about the purpose of WETA and its impact in the neighborhood and follow up with them. ● Communicate effectively the best way to support the station. ● Gather and solicit a donation from residents of the local area. ● Participate in the distribution of information about WETA to the resident while exhibiting professionalism.



Priority Care Inc

• White Marsh, Maryland, United States

• Medical Administrative Assistant

  • Apr 2016 - Aug 2017

  ● Answered and directed phone calls and referrals throughout the day while answering any questions patients or potential patients might have. ● Maintaining supplies inventory by updating stock and anticipating the need for appropriate supplies in the stockroom. ● Fashion and review client database system and verify medical insurance eligibility throughout the day ● Contribute to team effort by accomplishing related results and supporting clinical operations and patient care as well as needed ● Implement correct cashiering practices when collecting any co-pay or medical billing that while practicing correct accounting practices. Show less



Largo One Barbershop

• Upper Marlboro, Maryland, United States

• Community Service Coordinator

  • May 2015 - Aug 2016

  Answered and directed phone calls throughout the day while scheduling any appointments clients or potential clients might have. ● Maintain supplies inventory by checking stock and anticipating the need for supplies in the stockroom. ● Ensure the operation of equipment by completing preventive maintenance requirements, evaluating equipment and uphold quality standards. ● Contribute to team effort by accomplishing related results as needed. Answered and directed phone calls throughout the day while scheduling any appointments clients or potential clients might have. ● Maintain supplies inventory by checking stock and anticipating the need for supplies in the stockroom. ● Ensure the operation of equipment by completing preventive maintenance requirements, evaluating equipment and uphold quality standards. ● Contribute to team effort by accomplishing related results as needed.



AASTC

• Bowie, Maryland, United States

• Junior Children Tennis Coordinator

  • Apr 2014 - May 2015

  Directed the supervision and counseling of six or more children under the age of ten on the basics of tennis while upholding safety standard regulations. ● Created and executed tennis drills targeted on improving fundamental abilities ● Assess the abilities of the children I instructed and update their progress daily ● Solve and reach an appropriate resolution for any conflict that might occur throughout the children and ensure their safety during the day. ● Communicate clearly and effectively training plans to my group the necessary task needed to be accomplished for the day and how to achieve it in a competitive setting. Show less