Senior Implementation Specialist

• Jul 2022 - Present

Director Of Business Improvement

• Feb 2021 - Jul 2022

Operations Manager

• Sep 2017 - Feb 2021

➤ Overseeing an operational budget resulting in an average of $350,000 in monthly revenue with a 9% over prior year performance and 7% over target, overseeing 14 operations team members for temporary fence dispatch and installation.➤ Managing the scheduling, routing, payroll, and work load distribution for crews as well as identifying resources, managing travel arrangements for team members, and making staffing adjustments when workload necessitates.➤ Coordinating temporary fence installation and removal for special events including concerts, civic programs, and sporting events such as the U.S. Senior Open, Pikes Peak International Hill Climb, Colfax Marathon, and other major events.➤ Acting as primary point of contact for sales team and clients regarding installation or removal of temporary fences, monitoring fencing inventory levels and procurement as well as monitoring loss prevention performance and assisting with the development of corrective/improvement plans to address deficiencies.➤ Recruiting team members, conducting interviews, hiring, and onboarding new team members while training associates in all state, federal, and company safety regulations and guidelines.➤ Managing and developing the performance of employees, using consistent performance management and communications techniques and assisting the operations manager in conducting performance appraisals.➤ Establishing and developing various reports and metrics related to workflow improvements or performance analyses while communicating with Assistant Managers or Operations Manager regarding daily operational issues and events.

IT Manager

• May 2010 - Sep 2017

➤ Led teams of programmers, developers, and coworkers in the development, integration, and implementation of a new custom Magento website to provide company information and ecommerce to sell company products. ➤ Initially started in customer service and maintained accounts during the IT Manager position to ensure retention of the relationships developed were maintained. ➤ Oversaw projects such as server migration and new CueStix.com development, acting as a technical point of contact for software and vendor support cases, and developed custom reports using SQL, Excel, VBA, and Multichannel Order Manager. ➤ Worked in partnerships with coworkers, management and vendors to improve internal process including shipping, ordering, and inventory maintenance using Multichannel Order Manager, SQL, UPS WorldShip, FedEx Ship Manager, and Endicia for USPS. ➤ Utilized Windows AD, DNS, and DHCP to maintain network security and user permissions in order to minimize network down time and maximize employee productivity. ➤ Improved ecommerce processes using Amazon's Vendor Central web portal and True Commerce EDI solutions, facilitating company products to Amazon.com, Hayneedle.com, and Wayfair.com. ➤ Improved communication processes to deliver information about products to customers and employees by standardizing current information and implementing the use of DropBox. ➤ Managed Windows XP, Windows 7, Windows 10 work stations and information systems, including installation of new desktops, printers, and switches as well as oversaw all aspects of the Office365 email service for new and existing employees. ➤ Installed, maintained, and updated software including Multichannel Order Manager, Microsoft Office, Firefox, Chrome, and Windows Update.

Technician and Clerk

• Feb 2009 - Feb 2010

➤ Assisted in measuring, installing, and implementing solar panels as well as tested peak amps and volts of modules to determine peak power and efficiency using custom lab programs. ➤ Worked with a team to create or troubleshoot testing solutions for unique solar panels, maintaining databases of modules to be tested, and coordinated domestic and international shipping with customers and freight companies. ➤ Refined and compared detailed battery degradation models and incorporated degradation considerations into an optimization framework, streamlining post-processing procedures for REopt results to develop a standardized outputs package for microgrid analyses. ➤ Evaluated the technical or economic feasibility of energy efficiency and renewable energy projects using REopt, developing reports and presenting results to internal management and clients.