Experience

Mitchell Plastics Derramadero

• Mexico
• Automotive
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2019 - Present

  Responsible for maintaining direct contact with Stellantis and closely follow up on their requirements; in order to establish, in conjunction with engineering, production, material planning and scheduling, the most appropriate manufacturing strategy to ensure the timely fulfillment of customer demand and compliance with inventory level objectives. • Assurance of the target delivery score by completing all customer´s request and inquires through the eSupplier Connect system. • EDI reception, administration and analysis of customer demand. • Management and maintenance of respective modules in the company´s business system (ERP). • Generate sales orders for PO shipments and master pricing maintenance. • Proper coordination of engineering changes and build out with the respective personnel to ensure customer requirement fulfillment. • Ensuring customer packing return. • Responsible of company´s transportation, working closely with import /export analyst. • Complying with corporate policies and procedures, Health and safety rules, IATF requirements. Show less



Penske Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Operations Supervisor - Transportation Management

  • Jun 2017 - Aug 2019

  Responsible for all GM, Whirlpool, Magna Powertrain, Ball and BRP operational activity including order entry, load planning, and load monitoring. Supervising salary associates, and being responsible for performance management developing internal indicators. Actively involved in the hiring process as well as customer problem-solving interactions providing service in a timely, pleasant manner and new customer implementation strategies based on cost savings opportunities, decreasing human effort, process time and defects reduction for improving efficiency, effectiveness, and profitability. • Lead team of salaried employees (includes: motivation strategies, performance review, corrective action, and goal setting). • First level escalation for customer inquires. • Ensuring customer's KPIs are hit on a weekly basis. • Negotiation with carriers on a spot rate basis. • Securing high JDA Transportation Management system standards. • Provided visibility to management and customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions. Show less



The ILS Company

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Carrier Development Specialist

  • Jun 2016 - Jun 2017

  • Analyzed customer needs to determine the best logistic option by cost reduction, providing quotations on a timely and professional manner. Involved in comparing rates and tariffs between carriers in order to secure competitiveness of ILS pricing. • Coordinated relationships with carriers and customers, negotiating quotes, and following up on new business progress. • Sought for suppliers for the different freight services offered: LTL, TL, Flatbed, Expedited and Air freight. • Collaborated on carrier compliance and provided solutions on costing and operational issues to accounting and transportation department. • Performed customer’s load schedule avoiding unnecessary transportation. • Established cost analysis management. • Coordinated proper carrier documentation file. Show less



Penske Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Load Planner

  • Jun 2015 - Jun 2016

  •Coordinated all processes and functions of load planning and freight movement based on customer needs. Established contingency plans to avoid impacts caused by uncontrollable transportation problems. •Worked closely with customs brokers to secure fluent import/export process. •Updated Transportation Manager System with shipment information and responded to internal and external customer inquiries. •Managed customer’s load weekly schedule. •Coordinated loads to ensure on time pickups and deliveries with customer, carriers and suppliers. •Handled rate negotiations with carriers on a spot rate basis. •Developed ability to multi-task and prioritize in time sensitive situations in a fast-paced highly dynamic environment. Show less



CIE Automotive

• Spain
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Material Follow up Coordinator

  • Oct 2012 - Apr 2013

  • Monitored direct materials and supplier-customer contact. • Established load planning. • Maintained physical inventories. • Managed shipment´s files. • Coordinated customer deliveries based on daily schedule. • Monitored direct materials and supplier-customer contact. • Established load planning. • Maintained physical inventories. • Managed shipment´s files. • Coordinated customer deliveries based on daily schedule.