Experience

AgReserves, Inc.

• United States
• Farming
• 200 - 300 Employee

• System Administrator II

  • Jun 2022 - Present

  1. Provide user IT support.· Provide resolutions for tickets submitted using the support systems.· Respond promptly and courteously to support requests, calls, emails, and other electronic communications.· Properly document and maintain support tickets of incoming requests for service.· Ensure end users understand how to use support systems efficiently and submit tickets properly.· Analyze performance of support activities and documented resolutions to identify problem areas.· Serve as first point of contact between IT department and end users needing to resolve issues. 2. Provision and administer systems (Hardware / Workstation / PC / other).· Provision computing systems according to defined IT standards.· Keep organized and accurate inventory of computing system components.· Provide server administration or advanced software administration including for core back office applications.3. Supports systems and projects as directed.· Provide front line support for corporate and division applications and systems.· Work as a contributing team player on assigned IT projects.



Brigham Young University - Idaho

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Support Technician/Project Lead/Trainer

  • Jul 2017 - Apr 2022

  • Performed troubleshooting and complex issue resolution for IT tickets escalated from the Tier 1 team • Provide OS support to faculty, administration, and students for both on Windows and Apple environments• Support lifecycle management of devices from imaging and deployment through retirement/surplus• Manage user/computer accounts leveraging Active Directory• Leverage license servers to manage various applications across the campus• Refined remote support skillset during initial Covid pandemic isolation period (6 months all remote)• Trained and developed new and current employees to improve campus support and standardize processes

• Technology Support Project Manager Internship

  • Jan 2020 - Apr 2020

  • Managed technology deployments and infrastructure replacement projects across campus• Implemented a new support model to improve service request fulfillment processes• Acted as a liaison between faculty/staff and IT Technology Support Coordinators in defining project requirements• Provided training and tools to IT Project team members to enable them to successfully complete projects



ServerPlus

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Tech Support

  • Apr 2015 - Aug 2015

  • Gained knowledge on how to better communicate with a client in troubleshooting efforts.• Partnered with senior team members to quickly learn the technology environment • Gained knowledge on how to better communicate with a client in troubleshooting efforts.• Partnered with senior team members to quickly learn the technology environment