Experience

SCOPE Eyecare & Healthcare

• Ireland
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Customer Care and Office Support Specialist

  • Feb 2023 - Present



Westgate Resorts

• United States
• Hospitality
• 700 & Above Employee

• Collections Account Manager

  • Feb 2022 - Dec 2022

  • Contacting accounts to resell value of initial investment • Bringing accounts back to current status and establishing value to encourage future investment • Work with accounts on establishing a payment schedule as needed • Maintaining tracking logs of ongoing performance • Contacting accounts to resell value of initial investment • Bringing accounts back to current status and establishing value to encourage future investment • Work with accounts on establishing a payment schedule as needed • Maintaining tracking logs of ongoing performance



Westgate Resorts

• United States
• Hospitality
• 700 & Above Employee

• Manager on Duty

  • Aug 2019 - Apr 2021

  • Built and maintained positive face-to-face guest and vendor relationships• Performed regular property and building inspections• Handled emergency situations on property• Completed daily operational requirements• Performed general office administrative duties as needed (sending/answering emails, phonecalls, filing/electronic form data entry, etc.)

• Front Desk Manager

  • Aug 2018 - Aug 2019

  • Lead diverse team of 30+ registration agents and monitored performance metrics to ensure all policies/procedures were followed perfectly• Conducted feedback/coaching exercises as needed for development• Oversaw all personnel operations, including hiring, training, disciplinary actions, and termination of front desk staff• Managed and coordinated room inventory of 2100+ rooms (including studios and villas)• Managed guest complaints to resolution

• Night Manager

  • Apr 2018 - Aug 2018

  • Managed team surrounding all third shift/overnight operations• Managed subordinate overnight team of 20+ team members, including Housekeeping, Maintenance, Security, PBX and Front Office personnel• Supported Front Office and Security with guest and property emergencies• Acted as interdepartmental liaison to ensure proper communication and teamwork• Performed nightly property and building inspections• Provided General Manager and Division Heads with nightly recap report

• Various Roles

  • Jun 2011 - Aug 2018

  PBX Operator, Dispatcher, Certified Trainer, PBX/Dispatch Supervisor, Front Office Supervisor