IT Solutions Architect / Presales

• May 2019 - Present

Head of IT/Country IT Operations Manager at Tamro Baltics

• Dec 2016 - Jul 2018

Key responsibilities• Oversee the launch of the new solutions to maximize the positive impact on the organization• Analyze company systems to identify technology gaps and structure quality solutions that increase productivity, reduce cost and prevent system failure• Management of third-party vendors, contractors, and suppliers across the IT projects• Financial management including budgeting and forecasting• Managed IT staff including hiring, training, conflict resolution, and performance• Working with stakeholders to define requirements and delivery milestones for new service• Project planning and tracking, creating key milestones and performance indicators• Delivering objectives to strict budgets, deadlines for project implementation• Creating and hosting end-user training• Delivering IT operational supports for 100+ pharmacies following the service level agreementsKey achievements• Implemented IT operational improvement plans and performance management for IT support team• Slashed support costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services• System architecture and cutover plan creation for the new warehouse and office building• Increased IT infrastructure security and security in office by implementing a new firewall and internal security procedures• Facilitated workshops to introduce employees with SharePoint• Decreased reaction time on incidents and system failure prevention by implementing system monitoring with Zabbix and Spiceworks Show less

System Administrator

• Jun 2015 - Dec 2016

Key responsibilities• Business Intelligence report creation in SAP Business Objects and custom report development on business request• Providing regular reports to the business and communicating with key stakeholders• Upgraded existing IT infrastructure including the implementations of system security enhancementsKey achievements:• Decreased customer complaints by 25% through improved maintenance and client service• Improved communication between the IT department and company employees by informing about updates, scheduled maintenances, and incidents Show less

System Administrator

• Oct 2013 - Nov 2014

Key responsibilities • Delivered complete Hardware and so􀈅ware support for desktop and laptops • Supporting a range of devices from laptops and desktops to printers and smartphones • Managing access and assigning appropriate permissions to ensure the security of information • Troubleshooting computer, server, and network hardware ensuring its performance remains optimal Key achievements • Performed IT infrastructure upgrade and move to the new server hardware and domain environment • Exceeding end-user expectations through professional customer service Show less