Experience

Quench USA, Inc.

• United States
• Retail Office Equipment
• 400 - 500 Employee

• Refurb Coordinator

  • Sep 2022 - Present



ESAB

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Assembly Operator

  • Jan 2021 - Sep 2022

  Spearhead all manufacturing of machinery products, quality control, and creation of standardized processes for machinery operations. - Functions as POC for quality engineering, while quickly implementing, documenting, and standardizing new processes. - Created a standardized process within a two week period to bring a product line to a local branch to improve efficiency. - Addresses quantifiable issues regarding lean operations teams and provides recommendations for improvement. - Demonstrates an understanding of productivity, yields, safety, quality, customer service, and cost goals.



Wesco

• United States
• Wholesale
• 700 & Above Employee

• Branch Administrator

  • Feb 2020 - Jan 2021

  Provided direct support for lean operations and sales teams; spearheaded the resolution of account receivable/customer issues. - Personally managed customer tax status, exemptions, P-card reconciliation, customer billing, and aged purchase reconciliation. - Resolved issues within the distribution center including quality control, special projects, and inventory resolution. - Developed and implemented a refined process for resolving aged purchase orders that resolved orders going back four years, resulting in the release of tied-up inventory in the distribution center. - Created and implemented a standardized process within special projects to improve quality and reduce training requirements. - Developed multiple safety and efficiency ideas for the distribution center including the customer interface for will-call customers that resulted in enhanced customer experience and reduced wait time. - Chosen by leadership to innovate and implement a documentation process for transportation operations, ensuring that all items were packaged and delivered accordingly.



P. KAY METAL, INC.

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Technical Support and Sales Representative

  • Mar 2017 - May 2019

  Prospected leads, built out pipeline, conducted meetings with plant managers and engineers to close deals, and provided technical support with installation, troubleshooting, and internal personnel training. - Analyzed the regional market to determine the best sales growth opportunities which led to a 15% sales increase. - Utilized customer feedback to proactively develop product improvements, increasing efficiency by 16%. - Maintained solid customer relationships at multiple levels from sales presentations, technical support, training, maintenance, while ensuring budget requirements are met.