Experience

Cara Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Aug 2022 - Present

  Greeted guests upon arrival and checked them into their reservation, ensuring all necessary information and policies are discussed. Informed customers about price points, payment methods and verified credit card data. Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities. Handled inbound/outbound phone calls, in regards to the restaurant and hotel. Provided detailed property and/or community information to customers. Resolved billing questions, disputes, and initiated refunds. Oversaw general hotel E-mail inbox. Responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. Show less



Hotel Figueroa - In the Unbound Collection by Hyatt

• Los Angeles, California, United States

• PBX Operator

  • Aug 2021 - Mar 2022

  Ensured the highest level of customer service by providing fast, friendly, accurate, and efficient service when answering all incoming phone calls. Provided detailed property and/or community information to customers in a polite and friendly manner. Resolved billing questions and disputes, initiated customer calls, and performed data entry. Answered multi-line phone system that has 25+ extensions. Anticipated and recognized individual guest needs. Passed on requests in a timely and accurate manner to the appropriate colleagues, to make sure all guest requests are completed within a 15 minute time frame. Show less