Experience

Mississauga Volkswagen
• Canada
• Automotive
• 1 - 100 Employee
• Fixed Operations Manager

  • May 2023 - Present


Erin Park Lexus Toyota

• Canada
• Automotive
• 1 - 100 Employee

• Service Manager

  • Jul 2020 - May 2023

  President's Program Operational Excellence recipient's (2022/2021) Category 1 for Fixed Operations President's Program Operational Excellence recipient's (2022/2021) Category 1 for Fixed Operations



BRP

• Canada
• Manufacturing
• 700 & Above Employee

• Fixed Operations Trainer

  • Feb 2020 - May 2020

  Quality service program cancelled due to Covid19 Quality service program cancelled due to Covid19



Infiniti of Willowdale

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• General Manager/Fixed Operations Manager

  • Feb 2019 - Jan 2020

  • Responsible to improve business performance for sales, service, parts(retail and wholesale), warranties, customer satisfaction and team development • Developed and implemented brand strategies and marketing programs to meet business growth and profit objectives • Implemented policies and procedures for all the areas of the organization to maximize their output a • Oversee the training and development of sales associates and newly hired managers, provides training in product knowledge and selling skills for 25 team members • Reduced costs in 18% in four month by implementing strategic plan during challenge store restructure • Drive continuous process improvement and implement process adjustments to ensure customer satisfaction meets or exceeds expected service levels • Certified Infiniti General, Certified Pre-owned and Parts manager Show less



Ideal Honda

• Brazil
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Fixed Operations Manager

  • Jan 2017 - Jan 2019

  • Accountable for $7.0M budget and 40 team members. Responsible to improve business performance for sales, service, parts(retail and wholesale), warranties, customer satisfaction and team development • Developed and implemented brand strategies and marketing programs to meet business growth and profit objectives • Implemented policies and procedures for all the areas of the organization to maximize their output and increase CSI • Reversed store downward spiral by implementing Honda’s processes, including training programs for sales and service advisors, parts and bdc team members • Reduced costs in 35% in four month by implementing strategic plan during challenge store restructure • Certified Honda Fixed Operations Manager Care Leader • Certified Honda FOM, SM, PM Care Master Show less



Kal Tire

• Canada
• Retail
• 700 & Above Employee

• General Store Manager

  • Sep 2010 - Dec 2016

  Accountable for $2.0M budget and 12 team members. Supported 4 divisions to drive business performance improvements across the area including sales, tires, mechanical parts, warranties, warehouses, customer satisfaction and team development Instrumental in reversing the annual loss trend of the store into the #1 location in Ontario for gross profit Reduce losses the first year that amounted to a $100k turn-around in year two net profit Propelled a near worst-to-first turnaround of GTA stores, transforming one of the country’s lowest ranked stores (144 out of 190 in customer satisfaction) to top 10 Reversed store downward spiral by implementing Kaltire’s processes, including training programs for sales, customer satisfaction, mechanical and product knowledge. Corrected issues such as internal theft, lack of customer service and poor morale. Creating an upbeat atmosphere where all our team members can develop their full potential Reduced costs in 35% in four month by implementing strategic plan during challenge store restructure Show less



GENERAL MOTORS

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• NATIONAL SERVICE MANAGER

  • May 2007 - Aug 2009

  Reported to General Manager: Direct reports: 8 people. Indirect reports: 35 people Managed business line, generating gross revenues of USD 36 million annually Responsible for all Sales, Parts and Service areas, at the national level Planned, developed and implemented, organizational processes to maintain existing accounts Developed 50+ new local, regional and national accounts Handled the control of inventories at the national level for parts and repair and body shop facilities Strengthened the dealership reputation by providing expert technical explanations and resolving products disputes between customer, dealer and manufacturers Responsible for the overall programs and projects including warranties, training, budget, structure, schedule and staffing requirements Created and directed in-house training to develop new skills in sales and customer service Show less



MERCEDES BENZ

• India
• Retail Motor Vehicles
• 1 - 100 Employee

• NATIONAL SERVICE MANAGER (Parts & Service)

  • Jan 2005 - Apr 2007

  Reported to General Manager: Direct reports: 4 people. Indirect reports: 22 people Managed business line, generating gross revenues of USD 11 million annually Planned, developed and implemented organizational processes to increase revenue opportunities for the store and for the creation of new warehouses and service centers Created systems to ensure proper processes and procedures were used to minimize inventory Developed and implemented brand strategies and marketing programs to meet business growth and profit objectives Show less