IT Specialist

• Jul 2022 - Present

Technical Support Coordinator

• Jan 2021 - Jul 2022

Customer Service Representative / Invoice Processor

• May 2019 - Dec 2020

▪ Managed hundreds of customer orders and worked on triaging questions and concerns for inbound calls and in person interactions. ▪ Worked closely with IT department to manage the deployment of phone system at corporate office. ▪ Processed sales leads for potential customers and escalated to the sales team. ▪ Analyzed and verified on average 400+ pages of invoices per day to match customer orders while exceeding established quality standards. ▪ Managed hundreds of customer orders and worked on triaging questions and concerns for inbound calls and in person interactions. ▪ Worked closely with IT department to manage the deployment of phone system at corporate office. ▪ Processed sales leads for potential customers and escalated to the sales team. ▪ Analyzed and verified on average 400+ pages of invoices per day to match customer orders while exceeding established quality standards.

Advanced repair agent / Operations Agent

• Apr 2018 - May 2019

▪ Serviced client machines, including PC and Mac devices. ▪ Took on greater responsibilities and quickly began expanding skillset in other areas. ▪ Replaced hardware on PC units and tuned units to exceed original client expectations. ▪ Performed training and support for Apple ecosystem of devices including iOS, tvOS, Mac OS, WatchOS as well as the physical hardware repair. ▪ Team lead and escalation point for all Apple-related software and hardware issues for department. ▪… Show more ▪ Serviced client machines, including PC and Mac devices. ▪ Took on greater responsibilities and quickly began expanding skillset in other areas. ▪ Replaced hardware on PC units and tuned units to exceed original client expectations. ▪ Performed training and support for Apple ecosystem of devices including iOS, tvOS, Mac OS, WatchOS as well as the physical hardware repair. ▪ Team lead and escalation point for all Apple-related software and hardware issues for department. ▪ Frequently recognized for going above and beyond, taking the extra initiative to fix issues not originally considered

Consultation Agent

• May 2017 - Apr 2018

▪ Provided thorough support to customers for all entry-level and baseline issues in the department. ▪ Trained on the full scope of the IT troubleshooting process and quickly learned ways to contribute to process enhancements. ▪ Built strong relationships with customers by helping them with solutions or finding help for them if unable to immediately assist them.

Computer Sales Associate

• Aug 2016 - May 2017

Learned to present information to customers in a manner that is easy and efficient for the customer. Learned to present information to customers in a manner that is easy and efficient for the customer.