Experience

CAREERXCHANGE®, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Telefonica - Mapfre

  • Jun 2015 - Present

  Interpreting console and peripheral equipment messages, making adjustments or notifying to the client of such and resolving Control M and batch job failures. Proactively manage the batch schedules as per agreed procedures. Resolve 1st/2nd line exceptions as appropriate. Escalate exceptions appropriately generated in Remedy and HP Service Manager. Meet all defined SLA and functional KPI, ensuring compliance to all documented processes and procedures for system error solution. Other duties as… Show more Interpreting console and peripheral equipment messages, making adjustments or notifying to the client of such and resolving Control M and batch job failures. Proactively manage the batch schedules as per agreed procedures. Resolve 1st/2nd line exceptions as appropriate. Escalate exceptions appropriately generated in Remedy and HP Service Manager. Meet all defined SLA and functional KPI, ensuring compliance to all documented processes and procedures for system error solution. Other duties as required from time to time. Show less



FONDO DE PENSIONES Y CESANTIAS COLFONDOS SA

• DISTRIBUTED PLATFORM ENGINEER

  • Nov 2012 - Apr 2014

  Bogotá D.C. Area, Colombia Communications platform deployments such as Exchange 2013 and Lync 2013 server and migrating users to the new platform, perform 2nd level support on the server platform in Windows server 2008 R2 and Windows Server 2012 R2. Knowledge of operating system virtualization tools. Analyze the behavior of server performance, where they are installed the core applications of the organization, verifying backups. Enlistment of servers and Operating Systems configuration with the security features defined… Show more Communications platform deployments such as Exchange 2013 and Lync 2013 server and migrating users to the new platform, perform 2nd level support on the server platform in Windows server 2008 R2 and Windows Server 2012 R2. Knowledge of operating system virtualization tools. Analyze the behavior of server performance, where they are installed the core applications of the organization, verifying backups. Enlistment of servers and Operating Systems configuration with the security features defined by the area of ​​Information Security. Show less