Experience

OMNiLabs

• Costa Rica
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Data Analyst / Business Intelligence Analyst

  • Dec 2021 - Present

  Implement analytical, operational, and predictive BI solutions using technologies such as AWS (Lambda, S3, Athena), Python, Power BI, SQL and Excel. Work with programmers, data engineers and business managers to understand data universes and opportunities.Work with the Commercial, Technology, Product, Financial, Fraud, Operations and Growth departments to identify process improvement opportunities and propose system modifications. Create Management KPI's and Operational KPI's with the operations team considering all the products (Fintech, E-commerce, Taxi, Bikes, Crypto, Health) and their correlations in order to develop dashboards and creating reports.Point of contact (POC) of the Tech-Data team for Crypto department regarding BI solutions like monitor the portfolio of assets, performance metrics for trading, audits of trading strategies. Show less

• Data Analyst for E-commerce

  • Jul 2020 - Dec 2021

  Interpret data, analyze results using statistical techniques, and provide ongoing reports and dashboards to management heads.Create and monitor KPIs through dashboards for the requirements of each department -Commercial Department: Sales, number of stores, available items, metrics by store, metrics by time, support in advertising and marketing plans.-Operations Department: Contact Center performance metrics, fluctuation measurement of fraud indicators, logistics process metrics (store-courier-customer).-Growth Department: Monitor user behavior metrics for purchases (how many times they buy from us, time since last purchase, fluctuation according to time of year), monitor classifications given to users according to purchase metrics, analyze characteristics (age, gender, preferences) of users from various approaches (by geographical area, by type of purchase, by type of item purchased, by season), create a purchase funnel to identify purchase phases and improvement points.-UX Department: Analyze Firebase data to establish a customer journey, identify pain points in the user experience, analyze the options most used by users.-Technology Department: Task performance indicators, understand points of delay in processes, monitor daily tasks by person and by type of priority.-Finance Department: present and compare accounting and financial statements with monetary management metrics calculated through data analysis, visualize projected financial objectives based on predictive metrics. Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Fraud Data Analyst / Investigation Specialist

  • Jul 2018 - Jul 2020

  Work with LatAm regional teams to create new fraud detection methods and new review processes from data mining using SQL queries.Creation of BI dashboards for the control and validation of review processes, impact of fraud trends and performance measurement of analyst teams using KPIs.Creation and measurement of KPIs to validate the proper functioning of automatic actions on merchants, couriers, drivers and passengers in order to mitigate fraud trends immediately.Lead investigations of escalated cases from city teams in the LatAm region.Coordinate with the Global Investigations Team in the US on new fraud trends for implementation in other regions.In charge of SQL training for the Fraud Team in Costa Rica and in charge of Fraud Investigation methods training for analyst teams in LatAm City Teams. Show less

• Fraud Analyst

  • Dec 2016 - Jul 2018

  Prevent financial losses due to fraud trends through global proactive reviews.Create analysis processes and decision trees for each type of fraud trend.Investigate fraud trends within the company.