Andrene McLaughlin

General Manager at TownePlace Suites by Marriott
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Contact Information
us****@****om
(386) 825-5501
Skills

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Credentials

  • Fire Safety Director Certification
    -
  • Lean Six Sigma Green Belt (ICGB) Certification In Progress
    Six Sigma Global Institute

Experience

  • TownePlace Suites by Marriott
    • Hospitality
    • 300 - 400 Employee
    • General Manager
      • Aug 2022 - Present

      Dynamic hospitality business professional with exceptional industry work experience that demonstrates progressive career growth and a pattern of exceptional performance and leadership. Dynamic hospitality business professional with exceptional industry work experience that demonstrates progressive career growth and a pattern of exceptional performance and leadership.

  • Fairfield Inn & Suites by Marriott
    • Hospitality
    • 700 & Above Employee
    • General Manager
      • Jan 2020 - Feb 2023

      Reporting directly to property owners and key executive stakeholders, functioning as primary strategic business leader, General Manager of Fairfield Inn by Marriott. As such, I am tasked with responsibility for heading all departments associated with management of this hotel, including operations, budget & revenue management, sales & marketing, strategy & planning, and profitability. The Fairfield Inn by Marriott is a branded, ninety-two guest capacity, premier hotel located in the heart of midtown Manhattan on 5th Ave in New York, New York. From 2019 through 2021 and the COVID-19 pandemic, successfully maintained above brand benchmark GSS scores 12.7 points above key metrics for the past four quarters. Additionally, in this demanding role, which includes working a flex work schedule of days, evenings, overnights, and weekends, regular duties include: • Managing an annual budget of approximately $3.6 million for 2021.• Generating reports after conducting in depth review and analysis of branded service programs in place including Pickup, Revenue and Booking Statistics Report analysis. • Ensuring that service programs are in place and plans are executed by the numbers.• Effectively communicating with management and hourly associates, providing them with real-time feedback on Hotel service and operational standards.

    • Assistant General Manager
      • Aug 2018 - Jan 2020

      Seasoned hospitality professional, gaining experience in Team Building & Development, Human Resources, Budgeting & Forecasting as well as learning to embrace my operational experiences for growth and improvement with Marriott Hotels.

  • The Roxy Hotel New York
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Overnight Manager
      • Sep 2016 - Jan 2018

      Was responsible for management and reporting for this boutique full-service hotel which included oversight of the Bar & restaurant outlets, movie theater, jazz club, and night club. • Managed day and night operations of the hotel. • Reviewed and conducted annual reviews for all front office staff and submit final reviews to human resources for payroll updates. • Oversaw the front desk and night audit functions in accordance with established procedures • Communicated with restaurant, housekeeping, engineering as well as security personnel scheduled to complete responsibilities and project functions during the night. • Prepared monthly invoices for direct bill, third party bookings and submit to corporate accounting for final payment processing.

  • Washington Jefferson Hotel/Hotel Chandler
    • Manhattan
    • Director Of Front Office
      • Aug 2008 - Mar 2016

      Maintained daily control and management of hourly staff and acted as manager on duty as well as fire safety director when scheduled. • Generated and distributed all operational reports to hotel department heads to review guest service surveys as well as service recovery procedures. • Prepared monthly invoices for direct bill, third party bookings and submit to corporate accounting for final payment processing. • Assisted with reservations & revenue duties in reservations department head absence.

Education

  • CUNY Bronx Community College
    Associate of Science - AS, Business Administration and Management, General

Community

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