Experience

Hooray Studios

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Social Media & Influencer Marketing Assistant

  • Jun 2021 - Present

  • Managed and executed the social media strategy (organic & paid) across social media accounts (Instagram, Facebook, Twitter (X), LinkedIn, Youtube, Pinterest, TikTok) • Managed and executed the influencer marketing strategy • Took ownership of the brand community by responding to and engaging with any mentions and comments across social media channels • Generated ideas and identified opportunities for content marketing • Managed and executed the social media strategy (organic & paid) across social media accounts (Instagram, Facebook, Twitter (X), LinkedIn, Youtube, Pinterest, TikTok) • Managed and executed the influencer marketing strategy • Took ownership of the brand community by responding to and engaging with any mentions and comments across social media channels • Generated ideas and identified opportunities for content marketing



P&O Cruises Australia Careers

• Australia
• Hospitality
• 1 - 100 Employee

• Production singer

  • Oct 2022 - Jun 2023

  Maintained quality performances as a Lead Vocalist for all production shows and created a memorable experiences for all guests onboard. Maintained quality performances as a Lead Vocalist for all production shows and created a memorable experiences for all guests onboard.



ITA - Italian Trade Agency

• Italy
• International Trade and Development
• 300 - 400 Employee

• Monitoring, Evaluation and Social media Specialist

  • Aug 2022 - Oct 2022

  Services of Media plan evaluation, Monitoring orders (placed in the reference period in favour of Italian companies) and Social Media Management (creating and scheduling content designed for company's social media platforms and official website) during the promotional campaign on Italian Fashion with Slovenian retail. Services of Media plan evaluation, Monitoring orders (placed in the reference period in favour of Italian companies) and Social Media Management (creating and scheduling content designed for company's social media platforms and official website) during the promotional campaign on Italian Fashion with Slovenian retail.



ITA - Italian Trade Agency

• Italy
• International Trade and Development
• 300 - 400 Employee

• Assistant Trade Analyst

  • Jan 2021 - Jun 2021

  • Organized and monitored promotional events/campaigns and contributed to presentation of companies at fairs, conferences and seminars • Monitored business opportunities in the framework of the EU and international financial instruments, providing analysis and reports • Assisted companies interested in importing/exporting • Created customised packages of services (paid/or free of charge) • Dealt with phases and types of assignment and execution of contract, procedures based on EU Directives on Public Procurement • Performed administrative tasks, translation services and prepared monthly newsletters Show less



Hooray Studios

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service Team Leader

  • Jan 2019 - Jan 2021

  • Diminished process lags by supervising customer service representatives, assessing performance, providing constructive feedback, identifying training needs and organising development plans• Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service• Created training manuals targeted at resolving difficult customer issues• Improved service quality by developing strong knowledge of company's products and services• Resolved customer questions, issues and complaints effectively and efficiently, finding mutually beneficial solutions• Filled out documentation and logs each day and created weekly reports detailing activities• Managed department schedules Show less

• Customer Care Agent

  • Jun 2018 - Jan 2019

  • Offered knowledgeable, comprehensive customer advice, enhancing product understanding and appeal• Expertly operated in-house data systems to process and manage customer orders• Proactively monitored customer contact trends, providing feedback to management for ongoing service improvements• Worked with energy and enthusiasm to deliver faultless customer care within target timeframes• Resolved customer queries calmly and professionally, reducing need for escalation to management• Served as company's quadrilingual Customer Service Representative and provided translation services• Cross-trained and supported the team of customer service representatives Show less



Different productions

• Musical Theatre Performer

  • Jul 2015 - Dec 2019

  • Ensemble and lead roles in musicals Veronika Deseniška, Company, Madagascar The Musical, Mamma Mia, Alpska saga, Urinetown • Ensemble and lead roles in musicals Veronika Deseniška, Company, Madagascar The Musical, Mamma Mia, Alpska saga, Urinetown



Different clients

• Actor in movies and commercials

  • Feb 2018 - Sep 2019

  • Working as an extra, lead and side roles in commercials and movies • Working as an extra, lead and side roles in commercials and movies



Elementary school Janko Kersnik Brdo

• Brdo pri Lukovici, Slovenia

• Italian language teacher

  • Jan 2018 - May 2018

  • Employed a broad range of instructional techniques to retain student interest and maximise learning • Created lesson plans in accordance with state curriculum and school-wide curriculum standards • Created a wide range of teaching material to assist in student learning, including presentations, visual aids and worksheets • Employed a broad range of instructional techniques to retain student interest and maximise learning • Created lesson plans in accordance with state curriculum and school-wide curriculum standards • Created a wide range of teaching material to assist in student learning, including presentations, visual aids and worksheets



HIT d.d.

• Slovenia
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Receptionist

  • Jan 2016 - Jan 2018

  • Delivered polite, professional customer service to enhance business reputation through positive first impressions• Captured and processed client information, entering data into online systems for wider company use• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions• Prepared travel plans, booked transportation and reserved overnight accommodation for client guests

• Bar Waiter

  • Jan 2016 - Jan 2018

  • Consistently provided professional, friendly and engaging service, demonstrating genuine hospitality when greeting and establishing rapport with guests• Set dining tables according to type of event and service standards• Routinely cleaned work areas, tables, glassware and silverware throughout each shift• Assisted co-workers whenever possible and maintained positive working relationships



RTV Slovenija

• Slovenia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Singer

  • Feb 2015 - Feb 2016

  • Backing vocalist at the National Selection for the Eurovision Song Contest • Backing vocalist at the National Selection for the Eurovision Song Contest



LINAfurniture

• Slovenia
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Brand Representative

  • Sep 2015 - Nov 2015

  • Promoted company's products at World Expo 2015 in Milan, Italy • Warmly greeted customers to create an exceptional first impression • Educated customers on the features and benefits of company's products • Took care of product's stock and repairs • Conducted meetings with business partners • Promoted company's products at World Expo 2015 in Milan, Italy • Warmly greeted customers to create an exceptional first impression • Educated customers on the features and benefits of company's products • Took care of product's stock and repairs • Conducted meetings with business partners