IT Officer

• Oct 2016 - Present

Technical Analysis Sr. Analyst

• Feb 2011 - May 2016

Responsibility for the whole IT infrastructure (computers, printers, desk phones, cellphones, peripheral) Hardware inventory, care of meeting rooms Preparation of computers for new hires Racking and initial setup of new Windows servers in datacenter Answering of any user problems with hardware or software Creation and following of IT and security policies Monitoring and maintenance of IT Service management systems BMC Remedy Responsibility for the whole IT infrastructure (computers, printers, desk phones, cellphones, peripheral) Hardware inventory, care of meeting rooms Preparation of computers for new hires Racking and initial setup of new Windows servers in datacenter Answering of any user problems with hardware or software Creation and following of IT and security policies Monitoring and maintenance of IT Service management systems BMC Remedy

Service Technician

• Jun 2006 - Feb 2011

Warranty and out of warranty repairs of desktop and portable Apple Mac computers iPhone service Installation, configuration and maintenance of different DTP and office software Network configuration, setup of different active network components Maintenance and administration of large-scale installations in heterogeneous environments (Mac and Windows), more than 50 workstations Designing complex solutions for clients, migration from PC to Mac Client support, on-site installations Warranty and out of warranty repairs of desktop and portable Apple Mac computers iPhone service Installation, configuration and maintenance of different DTP and office software Network configuration, setup of different active network components Maintenance and administration of large-scale installations in heterogeneous environments (Mac and Windows), more than 50 workstations Designing complex solutions for clients, migration from PC to Mac Client support, on-site installations

IT Analyst

• Oct 2004 - Mar 2006

Support for users of electronic banking (phone and email) On-site installations, on-site support of electronic banking Internal IT support of own employees within the bank Support of server installation and maintenance within the bank Support for users of electronic banking (phone and email) On-site installations, on-site support of electronic banking Internal IT support of own employees within the bank Support of server installation and maintenance within the bank

Customer relationship management

• Jan 2001 - Sep 2001

Adoption of the CRM project, tuning-up of the new environment, development and maintenance Telco and computer conferencing with colleagues around the world from HP Support of salesperson with forecasting, entering data into the new system Working position cancelled due the merge with Compaq computers and adoption of their CRM system Adoption of the CRM project, tuning-up of the new environment, development and maintenance Telco and computer conferencing with colleagues around the world from HP Support of salesperson with forecasting, entering data into the new system Working position cancelled due the merge with Compaq computers and adoption of their CRM system