Experience

ABB Solutions Slovakia

• Slovakia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Customer Service Representative

  • Jun 2021 - Present

  Košice, Kosice, Slovensko Senior Customer Care Representative (LVL2) Responsible for onboarding new customers (Optical Practices, Enterpirses) Database work (MYSQL) Providing daily support to lvl 1 team, questions and requests via teams Responsible with training of new ABB members Creation of documentation and guides for new members Active cooperation with Development of ABB Verify platform on optimization and improvement Enterprise customer integration to ABB platform Periodic tech and marketing… Show more Senior Customer Care Representative (LVL2) Responsible for onboarding new customers (Optical Practices, Enterpirses) Database work (MYSQL) Providing daily support to lvl 1 team, questions and requests via teams Responsible with training of new ABB members Creation of documentation and guides for new members Active cooperation with Development of ABB Verify platform on optimization and improvement Enterprise customer integration to ABB platform Periodic tech and marketing meetings with enterprise customers Responsibility for periodic (weekly, monthly) reports creation for customers Internal reports for invoicing preparation Project management Platform Health Monitoring through Amazon Dashboards Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Agent

  • Aug 2018 - May 2021

  Košice, Kosice, Slovensko Customer care for AT&T US Technical support for AT&T Uverse and UBIZ List of responsibilities covered: - order management - New Hires support in form of Nesting Support and Air Buddy program - Customer support oriented role aimed to identify, troubleshoot and resolve customer issues with AT&T Uverse/ UBIZ services.