Experience

Global Marine Travel

• United States
• Maritime Transportation
• 1 - 100 Employee

• Accounting Coordinator

  • Oct 2018 - Present



Universal Travel / American Express Travel Rep.

• Fort Lauderdale

• Accounting Administrator

  • Jun 2016 - Sep 2018



Customade Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Office Administrator / Accounts consolidator

  • Jul 2012 - May 2016

  Administrator on this ticketing consolidator responsible for weekly: ARC reports, Sales Activity Report Bank Accounts Control Reconciliation Financial Reports Accounts payable / receivable Commission tracking Daily use of TRAMS and Client Base to interact with both, Sabre and Amadeus GDS systems. Overseeing sub agents ticketing volume, quota according to rules and regulations. Airline, Hotel, Car Rental, Cruise Lines and Services flow management and monitoring. Advanced use of SABRE. Expert level on GDS system such as: Sabre, and WorldSpan SABRE PNRs history validation and monitoring. Payroll management using third party provider. MS Office as daily tool Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Senior Travel Counselor

  • May 2007 - Jul 2012

  Provide accurate business travel arrangement for corporate accounts including air, transportation arrangement: Ticketing agent performing multiple transactions including straight sales, exchanges, complex exchanges, hotel/cars invoicing within Sabre and WorldSpan GDS platforms. Also worked with PNR quality control, Sabre spectra queries followed by queue placement and management procedures when necessary. Acted as team leader in different occasions. • Understand customers’ needs to propose best alternatives in terms of pricing/routing • Provide Business Travel Services i.e. planning of itineraries, making reservations, ticketing for the international markets • Gain knowledge and adherence to clients procedures, programs and policy guidelines • Update and maintain accurate and Personal Client Profile • Check document validity, provide accurate visa requirements and application details at the time of reservation • Confirm travel itinerary request by email/fax etc within the stipulated Service Level Agreement • Inform customer by the preferred communication channel for any changes of travel schedule • Build and maintain good working relationships with customers Show less



ALTOUR

• United States
• Travel Arrangements
• 700 & Above Employee

• VIP Travel Consultatnt

  • Oct 2006 - May 2007

  Assisting VIP Clientele with high demand for services such as hotel, car, airline tickets, tours and services global wide. Reservations made on SABRE. Sabre GDS airfare booking and ticketing. Hotel research and reservation for upscale cliental. Cars and Hotel reservations. PNR quality control Assisting VIP Clientele with high demand for services such as hotel, car, airline tickets, tours and services global wide. Reservations made on SABRE. Sabre GDS airfare booking and ticketing. Hotel research and reservation for upscale cliental. Cars and Hotel reservations. PNR quality control



brol.com - Travel to Brazil with Experts

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Senior Travel Consultant

  • Nov 2000 - Oct 2006

  Providing services of travel consultant for the leisure market helping on the development of tour packages issuing airline tickets using SABRE, helping on the web site part of the business on the tours creation process and content management. Managing team of travel consultants at remote call center. Sabre GDS airfare bookings. PNR Quality Control Sabre Queue monitoring. Sabre Electronic and standard ticketing. Tour packages research, development and market placement. ARC reports assistance. Website’s content management. MS Office proficient. Show less