Andrei Strugariu
Team Leader at SCC Services Romania- Claim this Profile
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Bio
Credentials
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Building High Performing Teams with BELBIN
EDUROMMay, 2023- Nov, 2024 -
Operator Calculator Electronic si Retele
Ministerul Educației NaționaleSep, 2022- Nov, 2024 -
Microsoft Windows Server Administration Fundamentals
SCCJul, 2022- Nov, 2024
Experience
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SCC Services Romania
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Romania
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IT Services and IT Consulting
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200 - 300 Employee
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Team Leader
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Jan 2023 - Present
Activities and Responsabilities:▪ Developing and implementing policies and procedures for the service desk team to ensure that each member has the tools to perform their job effectively.▪ Always following work procedures as set by the business.▪ Establishing and maintaining customer service standards for the service desk team and monitoring performance to ensure that these standards are met.▪ Managing the workload of the service desk team to ensure that all tickets are resolved within the agreed Service Levels.▪ Offering assistance in difficult situations team members find themselves in.▪ Act as a first point of escalation.▪ Documenting and reporting on service desk activities as required by Management.▪ Monitoring all tickets up to resolution and coordinating with other teams to resolve issues that span departmental boundaries▪ Providing on-demand documentation and information about the activities to colleagues and superiors.▪ Managing staff performance by conducting regular performance reviews with team members and providing feedback on ways they can improve their performance.▪ Creating or updating operational procedures to ensure efficient operation of the team and an improved service.▪ Participating in all meetings between the company and the clients, and maintain a great relationship between them.▪ Being part of the decision-making process regarding the course of action for the team.▪ Identifying particular client needs.▪ Documenting negative feedback received from the Customer and managing the replies and corrective actions that need to be taken for better managing the sitaution.▪ Providing training to new employees. Show less
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IT Analyst
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Nov 2021 - Jan 2023
Activities and Responsabilities:▪ 1st and 2nd line of tehnical support - managing and providing online tehnical support for end users.▪ Engaging and liaising with 3rd party support and internal resolver groups to reach a successful resolution.▪ Analyzing IT incident reports and service requests to identify trends.▪ Maintaining a strong trust relationship with the client.▪ Develop standard operating processes and procedures to promote consistency.• Back-up for the TL activity whenever needed Show less
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DONCASTERS PRECISION CASTINGS - DERITEND LIMITED
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United Kingdom
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Real Estate
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1 - 100 Employee
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Press Operator
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Oct 2016 - May 2021
Activities and Responsabilities: ▪ Adjusting machines components to regulate speeds, pressures, temperatures, amounts, dimensions and flow of materials. ▪ Setting up dies on the actual press and monitoring machine operations to detect malfunctions. ▪ Working with engineers in solving any problems regarding the quality of the end products and lowering scrap rate. ▪ Examining and measuring parts to verify conformance to standards. ▪ Working in the very first stage of the production process, I had to maintain a high rate of productivity in order to determine the workflow efficiency across the shopfloor, for the next 70 stages of the process. Show less
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Education
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2014 - 2016
Universitatea „Ștefan cel Mare” din Suceava
Master's degree, International Relations and Affairs -
2011 - 2014
Universitatea „Ștefan cel Mare” din Suceava
Bachelor's degree, International Relations and Affairs
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