Experience

Exalate

• Belgium
• Information Services
• 1 - 100 Employee

• Senior Support Engineer (L3)

  • Apr 2023 - Present



Idalko

• Belgium
• Software Development
• 1 - 100 Employee

• Technical Support Engineer (L2)

  • May 2021 - Apr 2023

  • Technical support on a top-quality product for synching data between various work management systems, or instances; • Working with cloud nodes; • Analysing log files; • Analysing database and manipulating with data in it; • Analysing, manipulating, troubleshooting Groovy scripts; • Providing a second-line technical support via Service Desk (Jira); • Making customer calls with screen-share via Zoom/Google Meet/Slack/Spatial for collecting an information and providing a proper resolution to a client; • Getting my own CRM environments, Cloud and On-Premise; • Creating and supporting technical documentation shared with customers. Collaborating with Technical Writers; • Making product improvements per customers request; • Working for an international company. Show less



AMTOSS

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Support Engineer (L1/L2)

  • Feb 2020 - Jun 2021

  • Responsible for technical support on a complex billing system • Providing first line customer support in a timely and accurate way • Actively communicating with the customer to troubleshoot upcoming difficulties • Clarifying customer’s requirements via email and chat • Responsible for the quality of the daily release • Creating and supporting technical documentation. • Performing load testing • Performing sustaining of clients testing environments • Coordinating timely creation and sending reports to stakeholders Show less



Skarb-Soft

• Kharkiv, Ukraine

• Customer Support Specialist (L1)

  • Aug 2019 - Feb 2020

  • Provided excellent customer service through e-mails, chat and by voice in a timely and accurate manner; • Efficiently liaised between customer support team, management, and customer to improve customer service and business productivity; • Analyzed customer complaints in-depth and provided appropriate corrective actions; • Assisted directly or routed customers to the appropriate personnel for assistance; • Ensured customer satisfaction by meeting customer needs in a courteous and timely manner; • Tracked, followed-up and resolved customer’s outstanding issues in a timely fashion. Show less