Andrei M. Giurgiu

Professional Services Manager at TORA
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • English Full professional proficiency
  • Romanian Native or bilingual proficiency
  • French Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Employee Engagement
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Motivating and Engaging Employees
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • ISTQB Foundation Certificate
    South East European Testing Board
    Nov, 2010
    - Nov, 2024

Experience

  • LSEG TORA
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Professional Services Manager
      • Jan 2021 - Present

      Responsible for onboarding new clients on the Tora platform and maintaining the client relationship.

    • Senior Technical Support Engineer
      • Jul 2014 - Apr 2022

      Provided Level 3 support for Tora Trading clients.Worked on investigating complex issues, identifying problems in advance and looking for continuous service improvement.Resolve live production outages. Write incident reports.Coordinated one of our support team: organizing training's, setting-up meetings, scheduling shifts.Train new employees.

    • Support Engineer
      • Mar 2013 - Jul 2014

      Provided Level 1 and Level 2 support for Tora Trading clients.Took ownership of customer issues, reporting and following-up through to resolution.Investigated, diagnosed, troubleshooted and identified solutions to resolve customer issues.Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provided prompt and accurate feedback to customers.Documented knowledge in our wiki knowledge base.

    • Software QA Engineer
      • Oct 2011 - Mar 2013

      Worked on migrating clients to the latest trading platform.Created detailed, comprehensive and well-structured test plans and test cases.Design, develop and execute automation scripts.

  • Nokia
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Lead QA Engineer
      • Jan 2010 - Sep 2011

      Lead the QA team by organizing and coordinating the daily test activities, providing coachingfor the team members and helping them to overachieve all the issues or stoppers.Worked side by side with my team on: creating test cases, executing test cases andreporting bugs.Offer conclusive reports to the product management.

    • QA Engineer
      • Jan 2009 - Jan 2010

      Quality assurance on Symbian and Maemo client-server mobile apps.Ensured that all products were free from any flaws or errors and of the highest quality.Analyze requirements. Design test cases. Execute test cases. Report bugs.

  • E-WORKS
    • Campia-Turzii,Cluj, Romania
    • Network Administrator
      • Jan 2006 - Jan 2009

      Designed and maintained a local network. Designed and maintained a local network.

Education

  • Technical University of Cluj-Napoca
    Master of Engineering (M.Eng.), Applied Informatics in Complex System Engineering
    2008 - 2010
  • Technical University of Cluj-Napoca
    Engineer's degree, System and Computer Engineering
    2003 - 2008
  • Pavel Dan Highscool
    Baccalaureate degree, Mathematics and Physics
    1999 - 2003

Community

You need to have a working account to view this content. Click here to join now